Operations Support Rep
Med A/Rx•Moline, IL
•$17 - $19•Remote
About The Position
Support our healthcare partners & help them thrive at Meduit! The Support Specialist is an essential part of our team. In this role, you will help support the Collectors and Leaders by processing and handling time sensitive documents and effectively maintaining office inventory. Attention to detail is crucial and above average data entry skills is a must.
Requirements
- Exceptional professionalism, confidentiality, and service to customers
- Superb communication and customer service skills
- Ability to work effectively as a team member
- Ability to identify and solve problems
- Exceptional organizational, time management, and planning skills
- Ability to adjust to changing agency priorities
- Knowledge of E-Oscar to be able to verify credit disputes
- Knowledge of credit reporting process
- High School Diploma or GED
- Excellent computer skills
- Proficiency in Microsoft Office products (Word, Excel, PowerPoint, etc.)
Nice To Haves
- Knowledge of Medicaid, Medicare, Insurance and FDCPA is a plus
- Familiarity with the Collection Industry, HIPPA, and FDCPA is a plus
Responsibilities
- Support the Client Services team to ensure that The Company is meeting deadlines and deliverables
- Coordinate, validate, and deliver consumer specific request. (Example: analyzing consumer mail or itemized billings for accuracy and need)
- Accurately process all internal correspondence, account update and placement files in a timely fashion and be able to manage multiple deadlines at the same time
- Assist with the development of tools that contribute to the efficiency and productivity of the entire Support Service team
- Provide summary communications to the Manager of Client Services
- Mail & Correspondence review
- Analyzing accounts to resolve balance discrepancies
- Posting payments and adjustments
- Processing itemized bills from clients
- Verify insurance eligibility
- Inspect bankruptcy notifications
- Reviewing itemized statements from client
- Reviewing settlement offers for accuracies
- Consumer dispute resolution
Benefits
- Medical, Dental, and Vision insurance
- HSA and FSA available
- 401(K)plans with company match
- PTO and Paid holidays
- Employer paid life insurance and long-term disability
- Internal company growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
