Operations Support Program Manager

Banner Health•Tucson, AZ

About The Position

The Operations Support Program Manager supports the overall administrative, operational, and strategic activities of the Surgical Oncology Division. The role provides direct support to faculty members and Advanced Practice Providers, helping ensure efficient clinical operations, faculty productivity, program growth, and multidisciplinary collaboration across the cancer care continuum. Working under the direction of the department administrator and division chief, the manager partners with stakeholders to advance clinical excellence, patient access, research initiatives, and strategic growth opportunities. Responsibilities also include high-level administrative support for division faculty, clinical schedule management, operational support for multidisciplinary programs, leading clinical strategy meetings, outreach support, and onboarding new providers. The position serves as an administrative liaison with Banner and supervisor for trainees and administrative staff. It establishes and updates workflows in accordance with organizational policies, professional practices, accrediting standards, and applicable laws and regulations. The role oversees administrative and operational processes involving ACGME programs, trainees, and Department of Medicine support teams. It also handles Banner-related financial documentation, reimbursements, travel requests, invoices, vendor inquiries, and accounts payable issues. The position works under the direct supervision of the Department Administrator and follows established procedures while working independently in a fast-paced, multitask environment.

Requirements

Bachelor’s degree in business, a healthcare-related field, or equivalent experience.
Typically 3–5+ years of experience in healthcare operational/financial management, quality improvement, risk assessment, change management, and project/standardization work at multiple facilities.
Ability to create and communicate clear, detailed program plans to internal and external stakeholders.
Ability to align resources and motivate multidisciplinary teams to achieve goals and build partnership-style relationships.
Demonstrated technical, organizational, project management, and negotiation capabilities.
Self-starter with the ability to implement and execute effectively.
Ability to balance strategic priorities with day-to-day delivery details and prioritize workload.
Strong desire to improve the lives of patients, caregivers, and families.
Compassion and empathy coupled with accountability and execution.

Nice To Haves

Master’s degree in business or a healthcare-related field.
Additional related education and/or experience.

Responsibilities

Provide administrative, operational, and strategic support to the Surgical Oncology Division, including support for faculty and Advanced Practice Providers.
Manage clinical schedules and support administrative and operational activities for multidisciplinary programs.
Lead clinical strategy meetings, support outreach efforts, and onboard new providers.
Serve as administrative liaison with Banner and supervisor for trainees and administrative staff.
Establish and update department workflows based on organizational policies, professional practices, accrediting standards, and applicable laws and regulations.
Supervise and manage residents, fellows, and office/administrative team members; manage trainee profiles and monitor work hours.
Report on FML notices, HIPPA violations, certificate update requirements, and terminations.
Maintain effective working relationships with program directors, staff, faculty, and residents/fellows, and oversee staff interactions to maintain customer satisfaction.
Plan and direct daily workflow and staffing needs for ACGME programs as they relate to Banner tools and processes; help resolve system issues and employee conflicts.
Approve reimbursement requests for ACGME trainees and supervise Department of Medicine Administrative Support Staff, including time approval.
Guide and train administrative staff on preparing Banner documents and interpreting Accounts Payable, Travel, and Purchasing policies and procedures.
Train Department of Medicine support teams on Banner Physician/APP recruitment and travel pre-authorizations.
Review Banner accounts payable check requests, employee reimbursements, and travel expense reports for accuracy and completeness.
Scan, enter, and index Banner check requests, employee reimbursements, and travel expense reports into DocuWare.
Prepare Banner forms for the Department of Medicine Finance Office and assist Section Administrators as needed; ensure forms have appropriate signatures before submission to Banner Corporate Office.
Prepare monthly invoices for Banner (UPH/UAHN/UMC) contracts and review vendor contracts and fees.
Research vendor inquiries and accounts payable issues and take appropriate corrective action.
Create reports from the Department Database and electronic files to compile requested expenditure information.
Connect project needs and internal resources, prioritize workload, and coordinate multidisciplinary teams to achieve goals.