Operations Support Manager

Amentum•Richmond, VA

8d•$115,000 - $130,000

About The Position

Operations Support Manager (New client business startup and technical training) Amentum is looking for an experienced maintenance related Operations Support Manager that will focus on new client business startups and our Commercial group technical training program. This position will focus on coordinating transition activities to meet contractual timelines while engaging various stakeholders during new client business startups. This position will also focus on administering the Amentum Commercial Technical Training program. Essential duties and responsibilities for the position include, but are not limited to: Research, review, analyze and interpret all responsive information for contract awards Ability to prepare management reports, reviews, and documents for internal and external use Responsible for coordinating new business startup activities from a prescribed plan with internal functional group owners and come clients Responsible for traveling to client locations to assess contractual process or facility maintenance responsibilities and for physically starting up maintenance services to agreed upon scope Responsible to administer company LMS online technical training system, administer technical skills assessments, assign and monitor associated training requirements, and develop online training process courses utilizing 3rd party software packages from documents and video Manage training records and training certificates Develop and deliver any additional instructor led and online self-paced training Must have the ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities, schedules and budgets Work independently as part of an integrated team and display high self-motivation and integrity. Have the ability to maintain an exceptional level of organization and time management skills Must have good work ethics and be available occasionally on nights and weekends if necessary to accommodate operational needs. Drafting and submitting standard reports (weekly, monthly, etc.) and ad-hoc reports (incident reports, etc.) to customer and leadership team Proven training experience (developing, leading)

Requirements

Bachelor’s Degree – Business or Technical
Ten Plus (10+) years of experience in a Commercial setting in maintenance or similarly related disciplines
Facility and Process maintenance core background
Technical training program knowledge
Knowledge of skilled trades and other discipline technical knowledge requirements and associated skill sets
Some level of Instructional Design, Training Instructor, or other similarly related experience and/or education
Facility and/or process maintenance core background
Knowledgeable of HVAC, Mechanical, Electrical, Pneumatic, Robotics, Controls, etc.
Knowledgeable of training systems, programs, assessments, both hands on, in classroom, and virtual
Experience managing maintenance teams and providing maintenance services
Experience using a variety of office software, including: MS Word, MS Power Point, MS Excel, MS Share Point, and MS outlook
Must be able to learn new systems and applications
Ability to work effectively and efficiently in a team environment and relate well to others
Ability to manage individual workflow effectively and improve processes when necessary
Ability to communicate clearly and effectively with coworkers both in written and verbal communications
Ability to show initiative and commitment to the company’s goals
Ability to readily adapt to changing requirements
Strong commitment to performing and producing at the highest level of quality at all times

Nice To Haves

Articulate 360 or similar learning development tools
SCORM knowledge and familiarity
OSHA training requirements
Maintenance Manager or Supervisory background
Technical maintenance skills and experience/background

Responsibilities

Research, review, analyze and interpret all responsive information for contract awards
Ability to prepare management reports, reviews, and documents for internal and external use
Responsible for coordinating new business startup activities from a prescribed plan with internal functional group owners and come clients
Responsible for traveling to client locations to assess contractual process or facility maintenance responsibilities and for physically starting up maintenance services to agreed upon scope
Responsible to administer company LMS online technical training system, administer technical skills assessments, assign and monitor associated training requirements, and develop online training process courses utilizing 3rd party software packages from documents and video
Manage training records and training certificates
Develop and deliver any additional instructor led and online self-paced training
Drafting and submitting standard reports (weekly, monthly, etc.) and ad-hoc reports (incident reports, etc.) to customer and leadership team