Operations Support Manager
About The Position
At SERVPRO Team Toft, we know that exceptional customer service starts long before our crews arrive on a job site. It starts with organized operations, reliable equipment, stocked vehicles, and a warehouse that runs efficiently. We're looking for an Operations Support Manager to oversee our warehouse, fleet, equipment, tools, inventory, and facilities. This role is responsible for ensuring our technicians have the resources they need to deliver outstanding service every day. If you're organized, mechanically inclined, enjoy improving processes, and take pride in keeping operations running smoothly, we'd love to meet you.
Requirements
- 5+ years of experience in warehouse, logistics, fleet, or operations management
- Previous leadership or supervisory experience
- Strong mechanical aptitude
- Experience managing inventory and company assets
- Excellent organizational and problem-solving skills
- Ability to prioritize multiple projects in a fast-paced environment
- Valid driver's license
- Forklift certification (or ability to obtain)
- Proficiency with Microsoft Office
Nice To Haves
- Restoration or construction industry experience
- OSHA knowledge
- Experience with inventory management or CMMS software
- Knowledge of preventative maintenance programs
Responsibilities
- Manage the daily operation of our 44,000-square-foot warehouse
- Maintain a clean, organized, safe, and efficient work environment
- Coordinate shipping, receiving, equipment staging, and material storage
- Improve warehouse organization and operational efficiency
- Ensure technicians can quickly access the equipment and materials they need
- Oversee approximately 40 company vehicles
- Schedule preventative maintenance and repairs for vehicles
- Coordinate vehicle registrations, licensing, inspections, and DOT compliance
- Track maintenance records, fuel usage, and vehicle conditions
- Work with repair vendors to minimize vehicle downtime
- Maintain restoration equipment and company tools
- Develop preventative maintenance schedules for equipment and tools
- Coordinate equipment repairs and warranty claims
- Assign tools and equipment to employees
- Track tool accountability and replacement needs
- Ensure equipment is clean, tested, and ready for deployment
- Maintain inventory levels for equipment, PPE, tools, chemicals, building materials, and warehouse supplies
- Perform cycle counts and physical inventories
- Monitor inventory accuracy and minimize shrinkage
- Order supplies and maintain strong vendor relationships
- Recommend cost-saving purchasing opportunities
- Coordinate facility maintenance and repairs
- Oversee HVAC, plumbing, electrical, lighting, and security systems
- Manage warehouse improvements and contractor relationships
- Coordinate movement of equipment, trailers, and materials
- Support emergency response mobilizations and special projects
- Supervise one Warehouse Technician
- Coordinate warehouse operations across the company
- Provide direction to technicians while they are in the warehouse
- Coordinate equipment returns and cleaning
- Assign warehouse tasks and daily priorities
- Ensure vehicles are stocked and job-ready
- Maintain warehouse organization and operational standards
- Support efficient loading and unloading of vehicles
Benefits
- $1,500 Employee Referral Bonus
- Six Paid Holidays
- PTO (up to 11 accrued days annually)
- On-site gym/fitness room
- Uniforms, tools, and PPE provided
- 50% Employer-Paid Health Insurance (Blue Cross Blue Shield)
- Dental Insurance
- Vision Insurance
- Heritage Family/ Global Life Supplemental Benefits
- 401(k) with up to a 4% Company Match
- Profit Sharing
- Career Advancement Opportunities
- $1,000 Annual Work Anniversary Bonus (paid each year)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
