Operations Support Manager

Federal Reserve System•Minneapolis, MN

7d•$120,000 - $150,000•Onsite

About The Position

The Supervision, Regulation and Credit (SRC) Division within the Federal Reserve Bank of Minneapolis is looking for an Operations Support Manager to lead their team of administrative professionals that support multiple business lines within the SRC Division. In this role, reporting to an assistant vice president, you’ll be responsible for managing the Business Technology Services team and have administrative responsibility for members of the Stress Testing Operations team based in Minneapolis. Each team has five staff comprised of business analysts and/or project managers. In addition to general management responsibilities over the two teams, you’ll serve as the division’s business solutions lead to deliver continuous improvement and innovation across all business lines, including strategic efforts to automate workflows and implement practical AI tools, when appropriate. To be successful in this role, you’ll need a proven ability to think and act strategically while interacting with a diverse group of leaders, managers, and professionals. You must meet critical deadlines, manage ambiguity, work across business units, and deal with difficult situations as routine. The ability to conduct yourself in a manner that aligns with the Bank values of service, integrity, inclusion, initiative, accountability, and objectivity is paramount.

Requirements

Bachelor’s degree in related fields, or an equivalent combination of education and experience.
Eight or more years of related professional experience with a progression of increasing responsibility, including staff supervision skills and management experience.
Strong oral and written communication skills, leadership skills, and advanced proficiency using standard business applications and software.
Strong ability to conceptualize, plan, develop, and coordinate large scale, complex, projects, and manage multiple operations.
Proven ability to lead people to accomplish results. Motivates, develops, and leads a diverse team through collaboration and consensus to reinforce a culture of service and accountability

Nice To Haves

Graduate degree in related field preferred.

Responsibilities

Directs and coordinates the division’s technology-driven activities related to analytics, operations, application support, and automation, ensuring optimal day-to-day and long-term operational objectives are met. The position also works with various stakeholders locally and across the system.
Manages a team of business analysts to support SRC’s operations, including information security, records management, onboarding, and application portfolio management. The position focuses on identifying process improvements and business trends to enhance departmental efficiency and effectiveness.
Provides administrative leadership to a group of indirect reports who are dedicated to the operations team of the Stress Testing National Program.
Harness genuine personal interest in AI to chart a practical path of AI implementation to extend and scale the reach of SRC’s teams.
Supports staff with strategic planning to achieve business objectives.
Includes overseeing the development and maintenance of strategic plans and tools.
Acts as project leader and /or facilitates team efforts on highly complex System and local projects.
Communicates and collaborates across System resources and department functions to resolve complex business and/or technical issues.
Provides high level expertise on project and program management, product management, business, financial and technological issues.
Leads compliance with System and local policies, coordinates work assignments and implementation with efficient use of department and System resources, leads change and process improvement efforts.
Develops, motivates, and evaluates performance of staff, which includes managing staff to identify developmental assignments and training opportunities, working with individuals on their career goals, delegating responsibilities, providing timely feedback and evaluating performance on any of the preceding duties.
Plays a key role in the full cycle of employment matters, including but not limited to those involving hiring, retention and performance optimization, salary recommendations, and decisions related to the termination of employment, as well as the documentation of these matters.
Able to travel to periodic System meetings and/or conferences.
Performs other duties as assigned.