Operations Support Manager-NE, IA

Cohen-Esrey•Cedar Rapids, IA

1d•Remote

About The Position

Cohen-Esrey is seeking a dedicated and detail-oriented Operations Support Manager for Iowa and Nebraska. The Operations Support Manager role plays a critical function in supporting regional operations through data analysis, audit oversight, process coordination, and team communication. The successful candidate will collaborate cross-functionally and directly support Regional Vice Presidents (RVPs) and property teams to ensure operational excellence and regulatory compliance. The OSM needs to have experience with Tax Credit and HUD/Project-Based Section 8 experience to ensure that standards of excellence and Customer Fulfillment are provided in every resident, vendor, and property team inspection.

Requirements

4 years of experience in affordable multi-family property management
Excellent written and verbal communication
Ability to multitask, manage priorities, and meet deadlines in a fast-paced environment
Proficient in Microsoft Office Suite, Onesite, and EIV
Must live in Iowa or Nebraska

Nice To Haves

Tax Credit experience
HUD/Project-Based Section 8 experience

Responsibilities

Building a team of highly-capable and motivated Property Managers and creating a positive environment in which to work and provide great service.
Assist Regional Vice-President (RVP) with special projects.
Ensuring customer satisfaction through the property team and resolving resident concerns, when necessary.
Owner Liaison – Enhancing relationships with partners, agencies and other entities and maximizing financial performance.
Adhering to all guidelines within all applicable government programs.
Performing quarterly file audits and ensuring discrepancies are corrected.
Assist Property Managers with marketing and retention ideas, ensuring accuracy and effectiveness of marketing materials.
Monitor, coordinate and prepare all financial data.