Supv Hotel Operations - Ne

Viejas Casino & Resort•Alpine, CA

6d•Onsite

About The Position

The Hotel Operations Supervisor is responsible for assisting the hotel team with the day-to-day front desk operations. This role involves overseeing daily operations in an assigned area, guiding team members to meet service requirements, scheduling staff, providing cross-training, and offering coaching and performance evaluations. The supervisor also participates in recruitment, enforces company policies, and maintains effective communication with team members and guests. A key aspect of this role is ensuring a clean, safe, and hazard-free work environment and adhering to all company and department guidelines.

Requirements

High school diploma or general education degree (GED).
California Responsible Beverage Service Training required upon hire.
Minimum 2 years of experience in hospitality.
Ability to communicate clearly and effectively both orally and in writing.
Working knowledge of Microsoft Office, Word, and Excel.
Ability to logically and independently plan, organize, and complete work; initiative; well-developed inter-personal skills.
Ability to set and achieve high standards of performance.
Ability to make progress on multiple assignments under time constraints.
Excellent analytical, problem-solving, critical thinking and decision-making skills.
Ability to conduct analyses and generate reports to reflect findings; direct a work force, provide support to team members and delegate job duties.
Ability to express ideas or make recommendations concerning job related issues.
Ability to learn specific job duties and complete work assignments.
Ability to maintain knowledge of basic concepts and techniques of business operations.
Ability to perform the manipulation of numbers and basic math calculations.
Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

Nice To Haves

1 year in supervisory role preferred.

Responsibilities

Assists the leadership team in overseeing the day-to-day hotel operations in the assigned area.
Guides and directs hotel team members to ensure all service requirements are understood and met.
Schedules team members to ensure all areas and shifts are adequately covered.
Provides cross-training of team members for all shift-related duties and responsibilities.
Provides coaching, monitoring, and disciplining of team members when team members job performance are not up to par.
Evaluates and monitors team member performance on an ongoing basis.
Develops, evaluates and recommends team members for promotions.
Participates in the recruitment of all hotel positions, making hiring decisions.
Administers, enforces, and ensures that all team member policies and all company policies, procedures, rules and regulations are followed.
Establishes and maintains effective channels of communication with team members and guests.
Ensures that a clean, safe, hazard-free work environment is maintained.
Adheres to all company and department policies, procedures, and standard operating guidelines.
Performs other duties as assigned.
Provide direct supervision of team members in the assigned area of hotel operations.