Operations Support Leadership Specialist - Travel

UnitedHealth Group•Lafayette, LA

7d•$67,392 - $101,088•Hybrid

About The Position

Explore opportunities with Home Office, part of the Optum family of businesses. We are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together. The Operations Support Leadership Specialist serves existing and newly acquired agencies by providing agency office support with subject matter expertise in key agency office roles including but not limited to Executive Director, Clinical Director/Director Clinical Operations and Patient Care Manager. This position also provides training and support for operational processes for field staff. Additionally, the Operations Support Leadership Specialist may assist with organizational software testing, training, and operational implementation of electronic platforms. Work activities will require both onsite (travel) and remote support depending on the specific needs of a given assignment.

Requirements

Current RN licensure in state of practice with at least 1 year experience as a manager of care in home health
Current CPR certification
Current Driver's License, vehicle insurance, and access to a dependable vehicle or public transportation
Can travel 80% of the year, no travel during holiday weeks.
CA: One year prior professional nursing experience.
LA: At a minimum, one year of clinical experience. RN licensure must have no restrictions.

Nice To Haves

Oasis Certification

Responsibilities

Supports and performs organizational duties including teaching and area oversight for the Executive Director, Clinical Director/Director Clinical Operations and Patient Care Manager job description.
Work as operational change agents using key change management tools including communication, obtaining feedback from agency staff, advising agencies as internal customers, providing encouragement and data to support change
Works as operational improvement experts using knowledge of LHC standard operating procedures, metrics, reporting and other key performance indicators to identify root causes, work to begin improvement consult with and/or advise agency leadership during assignment and coach for improvement
Works as a new agency integration specialist – specifically onboards new agencies and operationally supports them in performing to LHC’s best practice operational standards and expectations
Works as operational trainer for the organization– specifically teaching agency office based and field professionals LHC’s operational processes and policies. This includes collaborating with agency teams to identify training needs, develop and implement training plan, creates content for training materials for agency and/or LHC as needed
Responsible for supporting organizational software testing, training and operational implementation including teaching electronic medical record functionality
Works in collaboration with all operations teams to identify training needs, develop training plans specifically designed to meet identified needs and ensures understanding and application of relevant training
Responsible for supporting organizational software testing, training and operational implementation including teaching electronic medical record functionality
Work as operational improvement experts using knowledge of LHC standard operating procedures, metrics, reporting and other key performance indicators to identify root causes
Work as operational trainer-specifically teaching agency office based and field professionals, LHC’s operational processes and policies. This includes collaborating with agency teams to identify root cause, action plan and implantation