Operations Support Lead
Flagstar Bank•Hicksville, OH
•Onsite
About The Position
The Operations Support Team Lead is responsible for overseeing the day-to-day activities of a team within the Back-Office Operations Support unit. This role ensures timely and accurate processing of operational tasks such as transaction processing, stop payments, bank-by-mail, IOLTA, monitoring, and account maintenances. The Team Lead provides guidance to team members, supports training and development, and acts as a liaison between staff and management to ensure service excellence and compliance with regulatory standards.
Requirements
- High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent in Business and/or equivalent combination of education and work experience may be considered.
- 5+ Years of banking experience.
- Prior experience in a lead or senior role within a branch or back-office environment.
Nice To Haves
- Knowledge of banking regulations and compliance standards.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Strong communication, organizational, and problem-solving skills.
- Experience with operational systems and reporting tools.
Responsibilities
- Monitor daily workflow and assign tasks to ensure timely and accurate processing.
- Provide coaching, training, and support to team members to enhance performance and knowledge.
- Serve as the first point of escalation for operational issues and resolve or escalate as needed.
- Ensure adherence to internal policies and regulatory requirements.
- Assist in developing and updating standard operating procedures (SOPs).
- Collaborate with the Operations Support Manager to identify process improvements and implement solutions.
- Support audits and reporting by maintaining accurate records and documentation.
- Participate in team meetings and contribute to departmental goals and initiatives.
- Perform quality control checks on completed work to ensure accuracy and compliance.
- Assist with onboarding and training of new team members.
- Support special projects and initiatives as assigned by management.
- Maintain a strong understanding of systems, tools, and procedures used in daily operations.
- Promote a positive and collaborative team environment.
Benefits
- medical, dental, vision, life, and disability insurance
- comprehensive leave program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
