Operations Support Lead II

Bank of America•Tampa, FL

3d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for supporting the business in meeting operational goals by performing a wide array of functions and assisting managers in ensuring employees readiness. Key responsibilities include creating and automating business reporting, administering bank or LOB programs/policies/procedures, remediating complex system issues, and provisioning employees with the tools necessary to assist clients. Job expectations include strong knowledge of operations and keen attention to detail. Key stakeholders include team and site leaders, on-site support, platform and change managers.

Requirements

Fraud Experience/Fraud Knowledge
Excellent Excel, Word, PowerPoint, Outlook Skills
Experience creating PowerPoint Presentations for Leadership
Knowledgeable on SharePoint usage
Solid knowledge and use of, BOSS, FLASH, Synergy, and NIC
Self Starter
Ability to work with minimal supervision
Experience working in fast paced environment

Nice To Haves

Experience in Fraud Detection Operations
Experience in Reporting/Analytics Skills
Critical Thinking
Prioritization
Problem Solving
Research
Technical Troubleshooting
Administrative Services
Attention to Detail
Business Acumen
Reporting
Written Communications
Access and Identity Management
Adaptability
Business Operations Management
Influence
Planning

Responsibilities

Provides employees with the tools needed to assist clients (may include equipment, system access, skilling, etc.)
Remediates system issues
Performs reporting and analysis to identify risks and trend
Assists with process and procedure updates in line with business changes
Manages expenses through device recovery, equipment management, and virtual assistant reinforcement
Partners with operations leaders on site support including desk assignments, move assistance, desk audits, and equipment provisioning
Records retention execution
Creating and automating business reporting
Administering bank or LOB programs/policies/procedures
Remediating complex system issues
Provisioning employees with the tools necessary to assist clients.