Operations Support, IT Logistics and Imaging

Amazon • Vancouver, BC

1d • CA$36 - CA$46 • Onsite

About The Position

Amazon is seeking a motivated, hands-on IT Operations Lead to support day-to-day operations within its IT Warehouse in Vancouver. This warehouse supports employees and IT Offices throughout the Vancouver area and across Canada by providing laptop replenishment, IT asset support, inventory management, and operational coordination. The role involves working across the Logistics and Imaging Team (LIT) to ensure employees receive the equipment they need, while driving consistent, reliable, and scalable operational processes. This position is ideal for someone who enjoys owning daily execution, solving operational problems, supporting frontline teams, and improving work processes. The Operations Support position will help coordinate laptop and IT equipment workflows, monitor operational health, resolve blockers, support escalations, and ensure service levels and customer expectations are met. While the role supports projects and process improvement initiatives, the primary focus is leading day-to-day operations. The right candidate will be comfortable balancing hands-on execution with cross-functional coordination, using data to identify gaps, and working with teams across operations, logistics, inventory, IT, and support functions. The ideal candidate is organized, dependable, comfortable working in a fast-paced environment, and able to lead through influence. They should be able to understand operational processes quickly, identify areas for improvement, and help implement practical solutions that improve accuracy, speed, and customer experience.

Requirements

• Experience using data and metrics to determine and drive improvements
• Experience working cross-functionally with tech and non-tech teams
• 3+ years of experience in IT operations, logistics, warehouse operations, asset management, supply chain, or a similar operational environment.
• Experience supporting daily operations, escalations, queue management, or service-level performance.

Nice To Haves

• Experience in a management/team lead function
• Experience using Microsoft Excel to manipulate and analyze data, with the ability to transform data into actionable insights
• Bachelor's degree or equivalent in a related field
• Experience improving processes in a fast-paced, high-volume environment.

Responsibilities

• Lead and support daily IT asset operations, including laptop replenishment, inventory movement, order flow, and issue resolution.
• Monitor operational queues, service levels, aging work, and customer-impacting blockers.
• Partner with warehouse associates, IT teams, operations leaders, and supply chain partners to ensure work is completed accurately and on time.
• Act as an escalation point for operational issues related to asset availability, fulfillment, process gaps, or system constraints.
• Use data and metrics to identify trends, risks, and improvement opportunities.
• Support process improvements that reduce defects, improve throughput, and create a better employee experience.
• Help document, standardize, and improve operational procedures.
• Coordinate small to medium-sized initiatives that improve daily operations, inventory accuracy, asset readiness, or service delivery.
• Communicate status, risks, and updates clearly to stakeholders and leadership.
• Support a flexible operations environment where priorities can shift quickly based on customer and business needs.

Benefits

• health insurance (medical, dental, vision, prescription, basic life & AD&D insurance)
• Registered Retirement Savings Plan (RRSP)
• Deferred Profit Sharing Plan (DPSP)
• paid time off
• other resources to improve health and well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree