Principal, Logistics and Operations

Fanatics Collectibles•Tigard, NY

About The Position

Fanatics Collect is a technology company dedicated to revolutionizing the world of collectibles. Every single day our team of experienced product leaders, creative thinkers, and operators obsesses over how to create the ultimate collector experience - from developing the most fun and entertaining live shopping experience with Fanatics Live, to building the most trusted and dynamic collector focused marketplace with PWCC (acquired in May 2023). We have the unique advantage of being backed by Fanatics - the world’s largest sports merchandiser, with more than 900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA among many others - but we’re a small, nimble, ambitious team building products from the ground up. If you're passionate about building world class products and share our love for sports fans and collectors, Fanatics Collect offers an exciting opportunity to be part of a dynamic team creating the future of collecting. We are seeking a Principal, Logistics & Operations to own the end-to-end shipping experience and logistics strategy across Fanatics Collect. This role sits at the intersection of product, operations, customer experience, finance, and engineering, and is critical to delivering a fast, reliable, and trusted fulfillment experience for collectors around the world. You will be responsible for defining shipping strategy, optimizing logistics operations, managing carrier, insurance, and fulfillment partners, and driving cross-functional initiatives that improve delivery speed, reliability, cost, and transparency. This role will play a key part in shaping how collectors experience Fanatics Collect from the moment an order is placed to when it arrives at their door.

Requirements

4-6+ years of experience in operations, logistics, supply chain, or e-commerce fulfillment
Proven ability to improve delivery performance, reduce shipping costs, and enhance post-purchase customer experience
Strong cross-functional leadership and stakeholder management skills
Comfort operating in ambiguity and scaling operational processes in fast-moving environments
Expert-level Excel / Google Sheets skills for modeling, forecasting, and analysis
Strong analytics background with experience in logistics and fulfillment performance metrics
Familiarity with carriers (e.g., USPS, UPS, FedEx, DHL), 3PLs, and international shipping solutions
Experience working with order management systems, WMS, or shipping platforms is a plus
Familiarity with BI tools (e.g., Looker, Tableau, Mode); SQL is a plus
Problem-solving mindset with the ability to translate operational complexity into clear business insights
Fluency with modern AI tools to support analysis, forecasting, and operational decision-making

Responsibilities

Define and evolve seller shipping and logistics onboarding, requirements, and enablement to ensure consistent service levels, compliance, and a premium collector experience
Analyze shipping and delivery data to identify friction, delays, loss, and cost optimization opportunities
Manage the shipping and logistics performance across domestic and international fulfillment
Own shipping insurance strategy, coverage models, and claims workflows, balancing cost, risk mitigation, and collector trust in partnership with Legal, Risk, and Finance.
Partner with Product and Engineering to design and improve seller and buyer shipping flows, tracking, and post-purchase experiences
Lead issue resolution for delayed, lost, damaged, or misrouted shipments, in partnership with CX and Operations teams
Define and monitor key logistics KPIs including delivery SLAs, on-time performance, loss/damage rates, cost per shipment, and customer satisfaction
Evaluate, onboard, and manage relationships with carriers, fulfillment partners, and logistics vendors
Lead commercial negotiations, rate optimization, and RFPs to ensure scalable and cost-effective shipping solutions
Collaborate with Finance on budgeting, forecasting, and unit economics related to shipping and fulfillment
Align priorities across Operations, Product, Engineering, Customer Support, Legal, and Risk teams
Balance operational controls, risk mitigation, and compliance with a premium, collector-first shipping experience