Operations Support Engineer

Stord•Hebron, KY

16d

About The Position

This role supports the development, implementation, and maintenance of the Stord Warehouse Management System (WMS) and other software solutions within the organization. The position focuses on improving operational efficiency by analyzing business processes, identifying systemic solutions, and ensuring smooth integration between systems. Key responsibilities include managing system testing, user training, documentation, and ongoing support for WMS and related applications. The role also involves troubleshooting issues, maintaining service-level commitments, and collaborating with cross-functional teams to enhance process performance and system reliability.

Requirements

Bachelor’s Degree in Information Systems or related technology degree strongly preferred.
Two (2) years of related experience and/or training supporting a WMS preferred.
Experience in logistics including warehousing, packaging and fulfillment is preferred.
Experience in system support working a queue and problem solving, providing solutions, and communicating outcomes.
Experience in training other associates/employees on WMS strongly preferred.
Experience with systems for multi-site warehousing/distribution/fulfillment/logistics operations preferred.
Must have experience with process management.
Must have strong analysis skills to uncover root causes of issues and present preventative measures for true resolution.
Must have training capabilities to ensure understanding and use of systems.
Must have decision making and problem-solving skills.
Must have a high degree of integrity and trust to provide excellence in service to customers/end users.
Must have strong interpersonal, written, and verbal skills.
Must be able to write functional business requirements documentation.
Must be able to write and execute test cases.
Must be able to “learn on the fly”.
Must be able to work in a team environment.

Nice To Haves

Bachelor’s Degree in Information Systems or related technology degree strongly preferred.
Two (2) years of related experience and/or training supporting a WMS preferred.
Experience in logistics including warehousing, packaging and fulfillment is preferred.
Experience in system support working a queue and problem solving, providing solutions, and communicating outcomes.
Experience in training other associates/employees on WMS strongly preferred.
Experience with systems for multi-site warehousing/distribution/fulfillment/logistics operations preferred.

Responsibilities

Responsible for resolving support issues (bugs and service requests) for WMS and related applications.
Responsible for tracking issues and resolving in a timely manner.
Able to maintain targeted supported SLA’s.
Understands the business issues and data challenges of client's organization and industry.
Able to work with APIs and Integration mapping between different client(s) systems.
Takes input from supervisor and appropriately and accurately applies comments/feedback.
Responsible for developing new product/ service-oriented strategies.
Assists in developing solutions for business problems inside the organization.
Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution.
Able to test system functionality including writing test scripts, assisting with user testing, and training.
Accountable for enforcement of product deadlines and schedules.
Assists with training of super users within the organization.
Validates and maintain end-user documentation.