IT Support/Operations Engineer
About The Position
We are looking for an NYC-based IT Support / Operations Engineer to join Baseten as we continue to scale our IT team. In this role, you will play a critical part in bringing our technical support entirely in-house to provide a seamless, high-touch experience for all Baseten employees. As we continue to scale, you will be the primary point of contact for day-to-day technical issues, allowing you to have a direct impact on our team's productivity and overall office environment. This position is ideal for a hands-on problem solver who enjoys a mix of hardware and software troubleshooting, user lifecycle management, and maintaining the physical IT infrastructure of a modern office. While you will focus heavily on elevating our internal support standards, you will also assist with systems administration and workflow automation as our company evolves. This is a hybrid role based out of our San Francisco office, following our standard policy of three days per week in-person to ensure our physical office and AV systems remain high-performing and reliable.
Requirements
- 4+ years of experience in IT support and administration, ideally in a high-growth or fast-paced environment
- Strong working knowledge of Google Workspace, MDM platforms (e.g. Kandji), IdM/SSO solutions (e.g. Okta), and video conferencing tools
- Proven experience administering macOS at scale, with solid working knowledge of Windows environments
- Hands-on experience with automation tools and a track record of streamlining IT processes and workflows
- Excellent communication skills with a genuine passion for delivering great support experiences
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced, ambiguous environment
Responsibilities
- Serve as the escalation point for day-to-day technical support, diagnosing and resolving hardware and software issues across our Mac and Windows fleet
- Manage user lifecycle administration including provisioning, deprovisioning, and access management across all systems and services
- Own the IT onboarding experience for new employees — from laptop setup and account configuration to a smooth first-day experience
- Maintain and continuously improve office IT infrastructure to ensure a reliable, high-performing environment for all employees
- Build and maintain a knowledge base of self-serve resources to reduce ticket volume and empower users
- Manage IT asset procurement, inventory tracking, and vendor relationships
- Support new office buildouts and contribute to broader workplace IT planning as we scale
- Identify opportunities to automate workflows and eliminate inefficiencies across IT operations
- Adapt to the evolving needs of a fast-growing company, taking on new challenges as they arise
- Systems administration, including managing admin-level access, configuring user permissions, and performing routine maintenance across cloud-based services.
Benefits
- Competitive compensation, including meaningful equity.
- 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
