Application Support / Operations Engineer

Guidehouse•San Antonio, TX

About The Position

Provide Tier 2 and Tier 3 application support for mission-critical applications. Support incident management, problem management, and change implementation activities. Monitor application health, availability, and performance. Coordinate deployment support activities with development and cloud engineering teams. Document root causes, operational procedures, and support processes.

Requirements

Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse.
Bachelor's degree from an accredited university.
US Citizenship is contractually required.
Minimum of FIVE (5)+ years of overall work experience.
Experience with application support or production operations experience.
Experience supporting enterprise applications in cloud environments.
Knowledge of incident management and troubleshooting methodologies.
Experience with monitoring and ticket management systems.

Nice To Haves

ITIL Foundation Certification.
Experience supporting AWS-hosted applications.
Experience with ServiceNow.
Basic scripting and automation experience.
Familiarity with DevSecOps and CI/CD pipelines.

Responsibilities

Provide Tier 2 and Tier 3 application support for mission-critical applications.
Support incident management, problem management, and change implementation activities.
Monitor application health, availability, and performance.
Coordinate deployment support activities with development and cloud engineering teams.
Document root causes, operational procedures, and support processes.

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus