Operations Support - Customer Service Position
About The Position
Alliance Bank Central Texas is hiring a full-time Customer Service Representative (onsite in Waco; Monday-Friday with occasional Saturdays). This role supports customers by phone and helps keep daily service and operations running smoothly. The bank is committed to helping businesses and families meet their financial goals. Alliance Bank Central Texas is headquartered in Woodway, Texas, with six additional locations in Waco, Jewett, Donie and Temple/Belton and Georgetown. All applicants must be able to prove work authorization for the United States, be able to pass a pre-employment criminal background check and are subject to periodic drug testing. Alliance Bank Central Texas is an Affirmative Action and Equal Opportunity Employer; all individuals have an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran class.
Requirements
- Strong attention to detail
- Ability to multitask and stay organized
- Clear, professional communication
- Proficiency with MS Office (Excel, Word, Mail)
- Ability to prove work authorization for the United States
- Ability to pass a pre-employment criminal background check
Responsibilities
- Handling incoming calls and general questions
- Assisting with internet banking, ACH, Remote Deposit, and statement inquiries
- Managing debit card inquiries, printing new cards, and processing disputes
- Monitoring internet messages/approvals
- Cross-training across customer service desks
- Completing research and other assigned duties
- Logging into core systems and reviewing queues for online banking messages, approvals, and any open debit card items
- Rotating between phone support and follow-ups
- Documenting updates and keeping records tidy
- Pulling or updating reports
- Checking validations
- Coordinating with teammates as questions come in
- Learning different desks through cross-training
- Clearing remaining items
- Noting anything that needs next-day attention
- Helping the team hand off a clean slate
Benefits
- Medical, Dental, and Vision coverage
- 401(k)
- Life Insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Competitive Salary (starting at $45K)
- Paid Time Off
- Health and wellness program
- Financial wellness program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
