Customer Service Representative (Pipeline Position)

Plastic Molding Technology LLC•El Paso, TX

9h•Onsite

About The Position

Plastic Molding Technology (PMT) is building a talent pipeline for future Customer Service Representative opportunities. This role involves interfacing with customers via phone, email, and in person, providing prompt and effective service based on in-depth product knowledge. The ideal candidate is organized, detail-oriented, customer-focused, and comfortable in a fast-paced manufacturing environment. This is a pipeline position, meaning applications will be considered for future openings.

Requirements

High school diploma or equivalent required.
Excellent verbal and written communication skills.
Strong organizational and time-management abilities.
Ability to manage multiple priorities while maintaining attention to detail.
Proficiency with Microsoft Office applications and business systems.
Strong problem-solving and critical-thinking skills.
Ability to work effectively both independently and as part of a team.

Nice To Haves

Associate's or bachelor's degree preferred.
Previous customer service, customer support, account management, or related experience preferred.
Experience working in a manufacturing, production, logistics, or industrial environment.
Experience with ERP systems, order management, or customer relationship management (CRM) platforms.

Responsibilities

Serve as the primary point of contact for customer inquiries and requests.
Provide professional and timely support via phone, email, and in-person interactions.
Process customer orders, changes, and requests accurately and efficiently.
Coordinate with internal departments to ensure customer expectations are met.
Maintain accurate customer records and documentation.
Communicate order status, shipping information, and product updates to customers.
Resolve customer concerns and escalate issues when appropriate.
Build and maintain strong customer relationships through proactive communication and service.
Support continuous improvement initiatives that enhance the customer experience.
Perform other duties as assigned.