Customer Service Support

Herff Jones • Arcola, IL

23h • Onsite

About The Position

The Herff Jones Cap and Gown team, based in Arcola IL, is looking for a Customer Service Support to join our team. This position is responsible for creating paperwork needed to fulfill sales orders submitted for manufacturing apparel products and other job duties as assigned. This includes verifying, updating, and correcting custom apparel orders, product items, and manufacturing paperwork to ensure accuracy.

Requirements

• High School diploma or equivalent
• Preferred 1+ year of data entry experience
• Strong computer skills, specifically MS Office and account management software
• Skill with Microsoft Office (specifically excel) and learning new systems/technology with understanding some work is processed manually
• Effective problem-solving skills, capable of maintaining composure and a positive attitude in demanding circumstances
• Proven ability to communicate professionally through email and interpersonal communication with balanced information, care, and kindness
• Demonstrated success managing multiple processes and tasks at a time with strong organizational and detail skill
• A positive attitude with a focus on learning the complete product cycle to better service the customer

Nice To Haves

• associate degree preferred

Responsibilities

• Reviews, enters, and processes orders received from individual customer, sales professionals, and bookstores in accordance with policies and guidelines for product, price and commission sales.
• Inputs sales order details into the business system, verifying it’s accuracy by comparing the business system against the order paperwork submitted utilizing various check lists, tracking sheets, and price computation forms.
• Sends orders to customer service representatives, inside sales professionals, and various company personnel to resolve questions and retrieve missing information.
• Assists with organizing paperwork, business system projects, building collateral orders, and keeping the office stocked with supplies.
• Collects paperwork, scanning, filing, and handles customer and/or sales professional mailings, and other duties assigned.
• Overtime, learn aspects of team members job duties to give a helping hand when they are away.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED