Customer Service Support

HIT Promotional • Largo, FL

2d • $17 - $19

About The Position

Develop daily rapport with customers in a designated territory and initialize orders to include gathering customers’ information, artwork and event dates. Process order entry and assist other departments to enable order completion.

Requirements

• Associate degree or higher
• At least 12 months of customer service experience dealing with regional/territorial divisions.
• Excellent people skills.
• Basic typing, 50+ WPM.
• Knowledge of Outlook.
• Ability to multi-task, work efficiently and independently as well pay close attention to detail.
• Ability to work in a busy fast paced environment and have patience.

Nice To Haves

• Bi-Lingual a plus

Responsibilities

• Communicate with customers by phone or email and assist with general questions concerning our promotional products.
• Complete forms, determine charges for service requested (including shipping, more than one color imprint, special packaging etc.).
• Prepare changes made to current orders.
• Expedite orders and changes by communicating with the factory.
• Maintain territory of specific customer base and assist other territories as needed.
• Handle escalated calls from customers and adjust complaints concerning billing or services rendered, referring complaints of service failure to designated departments for investigation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree