Operations Support Coordinator

City of Pearland, TX • Pearland, TX

4d • $25 - $27 • Onsite

About The Position

The purpose of this position within the organization is to support the efficient and effective operations of the Parks and Recreation Department through system administration, customer support, process coordination, data management, and departmental communication and promotion of events, programs, membership, and services. This position serves as a key internal and external customer service resource by supporting staff and the public with recreation software systems, online registration, memberships, facility reservations, and account-related issues. The role works collaboratively with all divisions to ensure department systems, processes, and communication tools are accurate, accessible, and aligned with operational goals. This class works independently, under limited supervision, reporting major activities through periodic meetings.

Requirements

• Requires three years recreation software and customer service or closely related experience.
• Valid Texas Driver's License

Nice To Haves

• Bachelors' Degree in Parks & Recreation, Business Administration, or related field preferred.

Responsibilities

• Maintains a strong working knowledge of departmental operations, programs, services, and procedures in order to effectively support staff, assist customers, and respond to operational needs.
• Serves as department administrator for all recreation, membership, event and facility management software systems.
• Oversees the setup, access, organization, and day-to-day functionality of departmental systems that support programs, memberships, facility reservations, registrations, and customer service operations.
• Provides day-to-day internal and external customer support for escalated issues related to online accounts, registrations, memberships, facility reservations, payments, and software access.
• Provides investigative support to staff and customers by assisting with system-related issues, resolving user concerns, and helping ensure departmental software and registration systems operate smoothly and efficiently. For example, credit card payment disputes, etc.
• Serves as the primary departmental liaison for software support, coordinating vendor communication, tracking system issues, and helping ensure timely resolution of operational needs.
• Develops and maintains policies, procedures, training resources, and operational guidelines related to departmental systems, registrations, memberships, reservations, and daily workflows.
• Evaluates departmental processes and workflows to identify opportunities to improve customer experience, service delivery, communication, and operational effectiveness.
• Facilitates onboarding and ongoing staff training related to recreation software systems, registration procedures, programs creation, reporting tools, and operational processes.
• Supports financial tracking and reconciliation processes related to registrations, membership, reservations, and payment processing.
• Compiles data for reports, dashboards, audits, and presentations to support management decision-making, budgeting, and strategic planning.
• Monitors and reviews system-generated reports for accuracy, completeness, compliance, and reliability.
• Supports departmental promotion and community awareness efforts by maintaining and updating program, membership, event, rental, and service information across the department website, online registration portal, SharePoint pages, digital platforms, and communication tools.
• Provides guidance and support related to content organization, communication consistency, and customer accessibility of information across platforms.
• Markets and promotes Recreation Center & Natatorium membership sales developing and supporting outreach initiatives, digital communications, promotional campaigns, and engagement efforts designed to increase awareness and membership growth.
• Ensures accuracy and consistency of program information, registration details, promotional content, and customer-facing system information across platforms.
• Assists division managers with drafting and distributing urgent facility, program, event, and operational updates, through email communications to the public, participants, and members to ensure timely, accurate, and consistent information sharing.
• Conducts audits across platforms to identify outdated or incorrect information and coordinates updates as needed.
• Supports department-wide initiatives and projects such as Master Planning, Accreditation, strategic initiatives, and performance reporting
• Monitors staff certifications, required compliance training, and professional development requirements
• Maintains system records and documentation in accordance with record retention and disposition requirements.

Benefits

• Competitive salary of $22.92 - $24.81 per hour
• City pays all premiums for employees' dental
• City pays all premiums for employees' life insurance
• City pays the majority portion of the medical premium for employees and their dependents
• Retirement plan through the Texas Municipal Retirement System (TMRS) with a 2:1 employer match
• Disability
• Access to the city's recreation fitness center
• Employee assistance program
• Educational assistance
• 11 paid holidays
• 2 designated paid holidays
• Paid vacation
• Sick leave
• Active wellness program focusing on physical, mental, and financial health

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level