Operations Support Coordinator (Fri. - Sun. 5:00AM - 5:30PM)

Saddle Creek • Fairburn, GA

1d

About The Position

The Operations Support Coordinator supports warehouse floor operations by coordinating incoming and outgoing trucks and ensuring required documentation is prepared. The coordinator is the primary point of contact for drivers and carriers, and also supports order waving and documentation of returns as needed by the operation. The schedule is Friday through Sunday, 5:00 AM to 5:30 PM.

The role involves communicating with carrier dispatchers, client drivers, and Saddle Creek personnel; scheduling shipments through transportation management systems; managing bills of lading; resolving driver questions and shipment issues; supporting warehouse teams; and maintaining operational records. Other duties include checking in carriers, verifying receiving processes, answering phones, ordering supplies, and printing labels.

Requirements

• High school diploma or GED.
• At least six months of experience in a customer service, client-facing, or clerical role.
• Ability to work in a fast-paced environment.
• Excellent verbal and written communication skills, particularly by email and phone.
• Strong interpersonal skills.
• Good problem-solving, conflict-resolution, and prioritization skills.
• Experience preparing and maintaining accurate records and reports.
• Ability to follow written and verbal instructions.
• Proficiency with technology and experience using Microsoft Suite, including Outlook, Word, Excel, and PowerPoint.
• Comfort working in office and warehouse environments, including non-climate-controlled areas.

Nice To Haves

• Associate’s degree.
• Experience working with warehouse management systems (WMS).
• Experience working in a warehouse, light industrial, or similar setting.

Responsibilities

• Communicate professionally and positively, verbally and in writing, with carrier dispatch and client drivers.
• Schedule inbound and outbound shipments through transportation management systems (TMS) and communicate truck schedules.
• Manage bills of lading (BOLs).
• Serve as a liaison between drivers and Saddle Creek personnel regarding shipment issues or questions.
• Research and offer solutions for driver-based issues or questions.
• Assist warehouse leads and operations teams.
• Generate and retain required operational reports.
• Wave orders and document returns and exchanges, including generating receipts and shipping documents.
• Check in carriers for appointments.
• Verify the quality, timeliness, and accuracy of the receiving process.
• Assist with answering phones.
• Order packaging and general warehouse supplies.
• Print labels for operations use.
• Perform other duties as assigned by a supervisor or manager.

Benefits

• Weekly pay with skill pay and shift differentials.
• Benefits package including medical, dental, vision, and medical reimbursement.
• Medical employee-only premium under $10 per week with wellness discounts.
• Health Savings Account (HSA) with annual employer contribution.
• Weekly 401(k) match.
• Vacation immediately upon hire.
• Eight holidays per calendar year.
• Personal time after 90 days.
• Employee Assistance Program (EAP) and identity theft protection.
• Tuition reimbursement.
• Company-paid life insurance and short-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED