Operations Support Coordinator
About The Position
The Operations Support Coordinator supports shipping and production operations by monitoring inventory, allocating product, tracking orders, and coordinating information across departments. The role helps ensure orders meet shipping priorities and company delivery goals, resolves shipping and system issues, and handles customer requests involving product manipulation and shipment. The coordinator works with planning, innovation, industrial engineering support, embellishing, sales administration, and other teams to move orders through scheduling and shipment. The position also monitors production schedules and finished-goods due dates, supports special factory orders and new products, and identifies improvements to operational processes and systems. This is an hourly, full on-site office position located in Bradford, Pennsylvania.
Requirements
- High school diploma or equivalent.
- Prior experience in operations, logistics, supply chain management, shipping, production, and/or sales administration.
- Proficiency with relevant software tools, such as Excel, ERP systems, and data analysis tools.
Responsibilities
- Monitor inventory levels and allocate product to meet orders and shipping priorities.
- Monitor, build, and ship panel assortments for new dealers.
- Track data and communicate shipping-related issues to management and the shipping team for resolution.
- Support the shipping department in correcting picklist and system errors.
- Monitor orders issued to shipping to ensure they are on track to meet company goals.
- Complete customer requests related to product manipulation and shipment.
- Monitor production schedules and communicate issues that could affect on-time delivery and shipment targets.
- Coordinate information among customers, scheduling, the art department, credit, and the factory floor to move new orders through scheduling and shipment.
- Monitor finished-goods due dates for past-due product and work with planning to allocate and print orders.
- Proactively work to minimize late orders.
- Monitor the release of special factory orders and new products, and perform manual allocations when necessary.
- Assist in identifying process improvements to increase efficiency and reduce waste.
- Facilitate communication and collaboration between departments.
- Work with the sales administration team to coordinate order-related issues, including product availability and delivery updates.
- Participate in cross-functional meetings and provide operations-related insights and updates.
- Perform key tasks as a backup to the Operations Support Manager.
- Share responsibility for training new Operations Support personnel when needed.
- Evaluate and recommend improvements to enhance efficiency and productivity.
- Identify system issues and collaborate with IT to improve allocation and printing processes.
- Monitor order throughput and identify system issues affecting on-time delivery.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
