Operations Support Coordinator

BPA Health • Boise, ID

9d • $23 - $28 • Hybrid

About The Position

BPA Health is seeking an adaptable and highly organized Operations Support Coordinator to provide operational and project support to the Director of Service Delivery and the departments within the Service Delivery division. This role involves coordinating operational activities and projects, preparing performance reporting, maintaining documentation, supporting process improvements, and assisting with the implementation of new programs, systems, and workflows. Responsibilities may shift, requiring the ability to learn different operational functions and adapt to changing priorities. The position supports the company's use of the Entrepreneurial Operating System (EOS) and adherence to its Core Values: Growth Mindset, Actively Engage, Do the Right Thing, and Do What You Say.

Requirements

• Strong organizational, project coordination, and follow-through skills.
• Ability to manage changing priorities and support multiple departments and functional areas.
• Willingness and ability to learn unfamiliar operational functions, processes, and systems.
• Strong written and verbal communication skills.
• Ability to organize data and communicate clear, meaningful operational insights.
• Ability to document workflows and translate information into understandable procedures.
• Strong attention to detail while maintaining awareness of broader organizational goals.
• Sound judgment regarding when to act independently and when to seek direction.
• Ability to build effective working relationships with employees and leaders across different functional areas.
• Demonstrated adaptability, accountability, initiative, and consistent follow-through.
• Professional discretion when handling confidential or sensitive information.
• Associate degree or an equivalent combination of education and relevant experience.
• Two or more years of experience in operations, project coordination, administrative support, program support, or a related role.
• Experience using productivity, project management, documentation, or reporting tools.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Teams.

Nice To Haves

• Bachelor’s degree in business administration, operations, project management, or a related field.
• Experience supporting multiple departments, programs, or operational functions.
• Experience in healthcare, behavioral health, or another regulated environment.
• Experience with EOS, performance dashboards, process documentation, or system implementation.
• Experience with Zoho, QuickCap, SharePoint, Power BI, or similar platforms.

Responsibilities

• Ensures the Director of Service Delivery has reliable operational support to advance departmental and organizational priorities.
• Prepares reports, meeting materials, project updates, and decision-support information.
• Tracks delegated responsibilities, leadership decisions, and required follow-up.
• Coordinates special projects and priorities assigned by the Director.
• Completes duties across Service Delivery departments as directed.
• Handles confidential and sensitive information with professionalism and discretion.
• Ensures assigned Service Delivery priorities, recurring activities, and cross-departmental work are organized, tracked, and completed.
• Coordinates assigned operational activities across Service Delivery departments.
• Tracks priorities, deadlines, dependencies, and required follow-up.
• Provides hands-on support based on workload, staffing needs, and changing priorities.
• Connects the appropriate people, information, and resources needed to move work forward.
• Identifies and elevates delays, gaps, and operational barriers.
• Develops and maintains project plans, timelines, task assignments, and status updates.
• Coordinates project meetings and documents decisions, responsibilities, and next steps.
• Monitors progress and communicates updates to the Director of Service Delivery.
• Elevates risks, barriers, and decisions requiring leadership attention.
• Helps ensure project commitments and deliverables are completed as assigned.
• Gathers, organizes, and validates data for scorecards, dashboards, and operational reports.
• Monitors assigned performance measures, service levels, and operational trends.
• Identifies gaps, patterns, and areas requiring additional attention.
• Translates data into clear summaries and actionable operational insights.
• Helps ensure reporting is accurate, consistent, and completed within established timelines.
• Works with leaders and employees to understand current workflows and identify improvement opportunities.
• Assists with mapping, evaluating, and standardizing operational processes.
• Coordinates approved process changes and supports adoption by affected teams.
• Collects feedback and helps evaluate whether changes achieve the intended results.
• Supports improvements that strengthen quality, efficiency, and the employee or customer experience.
• Creates and updates procedures, workflows, templates, and related operational resources.
• Supports document review, approval, and version-control requirements.
• Identifies missing, outdated, or inconsistent documentation and coordinates needed updates.
• Helps ensure documentation is accessible and aligned with organizational standards.
• Assists departments with understanding and consistently applying approved procedures and standards.
• Coordinates assigned implementation plans, tasks, testing, and communications.
• Supports the development and distribution of training materials and operational resources.
• Tracks implementation progress, questions, and issues.
• Connects employees with the appropriate information, resources, or support.
• Provides follow-up as new programs and processes transition into ongoing operations.

Benefits

• Hybrid position with weekly in-office days required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree