Operations Support Coordinator
About The Position
The Operations Support Coordinator serves as the first point of contact for internal employee support across office, sales, and warehouse environments. This role is responsible for helping employees resolve day-to-day operational issues, including system questions, device troubleshooting, and process support. We are looking for someone close to one of our branches listed above, though this can be a remote position. This position is focused on ownership and follow-through—ensuring issues are addressed efficiently and employees feel supported so operations can continue to run smoothly.
Requirements
- High School Diploma or equivalent required
- 1–3 years of experience in customer support, operations support, help desk, or a related role
- Strong customer service mindset with a focus on responsiveness and follow-through
- Clear and effective communication skills, both written and verbal
- Ability to troubleshoot basic technical and system-related issues
- Strong problem-solving skills with a logical and curious approach
- Ability to manage multiple requests and prioritize effectively in a fast-paced environment
- Comfortable working with non-technical users and explaining solutions in simple terms
- Basic proficiency with Microsoft Office and general business systems
- Ability to learn new systems and tools, including ERP systems such as Prophet 21
Nice To Haves
- Associate’s degree or relevant technical training preferred
- Experience with Prophet 21 (P21) or similar ERP systems
- Experience supporting warehouse or operational environments
- Familiarity with ticketing systems or help desk tools
Responsibilities
- Serve as the first point of contact for employee support requests via phone, email, or ticketing system
- Provide responsive, professional support to office staff, sales teams, and warehouse employees
- Take ownership of support requests from intake through resolution, ensuring timely follow-up
- Provide first-line support for Prophet 21 (P21), assisting users with common tasks and basic troubleshooting
- Support questions related to business systems and processes
- Create simple guides or instructions to address recurring questions
- Troubleshoot basic issues with computers, printers, scanners, mobile devices, and related applications
- Assist with setup of new users, devices, and basic system access
- Coordinate with internal IT or external vendors for escalated technical issues
- Accurately document support requests and resolutions in the ticketing system
- Track open issues and ensure timely follow-up and closure
- Communicate clearly with employees regarding status, timelines, and next steps
- Partner with internal teams to resolve issues impacting operations
- Understand business priorities and respond with appropriate urgency
- Contribute to a team-oriented, service-focused support environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
