Operations Support Coordinator I

Umpqua Bank Corp•Federal Way, WA

56d•$19 - $24•Onsite

About The Position

This is a great opportunity for someone who enjoys working in an office setting independently and within a fun and supportive team handling day to day front and back end administrative tasks. Success in this role comes to those with computer and multi-phoneline experience, excellent attendance, attention to detail and organizational skills, and has the ability to prioritize but be flexible with the demands of the day. This is a fully onsite position at our Federal Way, WA office.

Requirements

Must be a high school graduate or equivalent
Must present oneself in a professional manner
Must be proactive and adhere to all company policies including Bank Secrecy Act and compliance regulations
Must maintain confidentiality of all company information
Must provide exceptional customer service and support to our customers, partners and all levels of staff
Must have working knowledge of Microsoft applications (Outlook, Word, Excel)
Strong data entry skills

Responsibilities

Handling clerical tasks, such as sorting and routing mail
Electronic and timely filing of documents for various departments
Finalizing Customer Service files and addendums
Creating document packets for various types of contract changes
Assigning files and worklists to Titling Specialists
Accurately processing payments received to the physical office location
Performing various receptionist duties, such as greeting and assisting visitors, answering and routing calls and emails
Organizing and maintaining insurance documents
Assisting customers by providing copies of requested documents and tax information

Benefits

We offer a competitive total rewards package including base salary and comprehensive benefits.
The pay range for this role is $19.22 per hour - $24.00 per hour.
Exact compensation for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, and education.
The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.
We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays.
Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

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