Operations Support Coordinator

Holt Cat • San Antonio, TX

2d • Onsite

About The Position

This position is responsible for the preparation, planning, and follow-up of IronPro agreements and National Accounts agreements. Provides assistance on improving product support efficiencies and maximizing customer satisfaction. This includes agreement renewals, quoting assistance, organizing, billing using both internal and external systems, documentation, and filing of paperwork. What can HOLT CAT offer you? A competitive salary, commensurate with your experience and competencies. A comprehensive and robust benefits program that includes complete health care, 401(k) matching & Profit-Sharing plan (ROTH and traditional), paid holidays, and a front-loaded PTO program. A Tuition Reimbursement program to support the pursuit of accredited college courses. An employee development program with professional development staff that allows you to grow your skills and build your competencies to prepare you for future opportunities at HOLT. Essential Functions: Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values-Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission Maintains IronPro agreements using resources found in Salesforce and Dealer Business System Maintains an accrual account system for the tracking of customers who make advance payments for services not yet rendered, thereby separating regular service payments from IronPro service payments not currently chronicled in our existing company accounting system Manages all “interval” billing through Contract Tracking Maintains a contract renewal plan with input from PSSR’s Coordinates with other dealers on the maintenance of out-of-territory machines Manages the lifecycle of Method of Procedures (MOPs), including the draft, review, revision, and publish phases Opens and closes internal and external work orders utilizing the customer portal for preventive, corrective, and warranty services, Issues and receives Purchase Orders, maintains all associated paperwork Assists with customer relations/service of our current and potential IronPro customers; Completes monthly commissions for CT and PM accounts Requires regular and punctual employee attendance Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards Performs other duties as assigned

Requirements

• Excellent oral and written communication skills
• Exceptional organizational, time management, and multi-tasking skills
• Knowledge of business accounting principles
• Computer proficiency and technical aptitude to utilize various MS Office products, Salesforce, DBS, and other job-related software
• Ability to interact with tact and courtesy and maintain a professional manner
• The ability to read and understand information and ideas presented in writing
• The ability to listen to and understand information and ideas presented through spoken words and sentences
• The ability to work independently as well as part of a diversified team
• High School Diploma or equivalent required
• Minimum three years of job-related experience preferred

Responsibilities

• Maintains IronPro agreements using resources found in Salesforce and Dealer Business System
• Maintains an accrual account system for the tracking of customers who make advance payments for services not yet rendered, thereby separating regular service payments from IronPro service payments not currently chronicled in our existing company accounting system
• Manages all “interval” billing through Contract Tracking
• Maintains a contract renewal plan with input from PSSR’s
• Coordinates with other dealers on the maintenance of out-of-territory machines
• Manages the lifecycle of Method of Procedures (MOPs), including the draft, review, revision, and publish phases
• Opens and closes internal and external work orders utilizing the customer portal for preventive, corrective, and warranty services, Issues and receives Purchase Orders, maintains all associated paperwork
• Assists with customer relations/service of our current and potential IronPro customers
• Completes monthly commissions for CT and PM accounts
• Requires regular and punctual employee attendance
• Works safely always and adheres to all applicable safety policies
• Complies with all company policies, procedures, and standards
• Performs other duties as assigned

Benefits

• A competitive salary, commensurate with your experience and competencies
• A comprehensive and robust benefits program that includes complete health care
• 401(k) matching & Profit-Sharing plan (ROTH and traditional)
• Paid holidays
• A front-loaded PTO program
• A Tuition Reimbursement program to support the pursuit of accredited college courses
• An employee development program with professional development staff that allows you to grow your skills and build your competencies to prepare you for future opportunities at HOLT

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees