Sales Support Operations Coordinator

Visiting Nurse Service of New York d/b/a VNS Health • New York, NY

2d • $21 - $26

About The Position

Assesses eligibility of the Sales team's VNS Health Medicare referrals, processes and enter referrals into our referral management system(s), works as a VNS Health plan representative for NYMC to complete NYMC transfer calls, schedules internal nurse assessments and works with various departments to resolve any Medicaid-related issues. Works under general supervision.

Requirements

• Associate's Degree in Health, Human Services, other related discipline or the equivalent work experience required
• Minimum two years experience in customer service or business operations required
• Minimum one year experience working in a Call Center setting required
• Proficient interpersonal, organizational, strong attention to detail, analytical and writing skills required
• Knowledge of Medicaid eligibility requirements required
• Proficiency with personal computers, including MS Excel, Word and Outlook required

Nice To Haves

• Strong understanding or experience with Salesforce preferred

Responsibilities

• Provides education to consumers on our Medicare plans’ eligibility requirements.
• Reviews and confirms potential enrollees eligibility; collaborates with New York Medicaid Choice (NYMC) in scheduling NYIA’s (New York Independent Assessment), including follow up as needed to obtain NYIA scheduled dates and outcomes.
• Promotes satisfactory enrollee relationships and responds to inquiries regarding eligibility and program related information.
• Works with our internal and external customers to ensure referrals are processed and followed up on as needed. Collaborates with clients to resolve pre-enrollment issues.
• Assigns referrals to VNS Health Sales agents in Salesforce for Medicare application/SOA follow-up.
• Provides outreach to potential enrollees who are referred via various referral methods. Reviews their eligibility and transfers them to NYMC, if appropriate. Offers Medicaid assistance, as needed.
• Works closely with VNS Health’s Enrollment department to process daily submissions received internally for enrollment to NYMC and follows up appropriately when needed.
• Collaborates internally to ensure consumers are enrolled effectively and required documents are loaded into the member record system.
• Serves as a liaison between Sales, Clinical teams and other departments.
• Receives and responds to inbound calls to ensure the consumer's needs are understood and addressed to create a positive customer experience.
• Establishes effective customer-focused working relationships with members, physicians and providers of long term care services.

Benefits

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched 401k retirement saving program
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement and CEU credits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees