Operations Support Coordinator

MedImpact•Tempe, AZ

2d•Onsite

About The Position

Ray Savings Solutions, LLC. is looking for extraordinary people to join our team! Why join Ray Savings Solutions, LLC? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare. At Ray Savings Solutions, LLC., we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution! Job Description Summary: Provides outstanding customer service to internal and external clients. Provides research support for multiple internal departments including the specialty program operations team. Supports direct client and member requests to meet service commitments. Ensures client and requirements are being met. Provides suggestions to improve workflow processes.

Requirements

Associate's degree (A.A.), technical school; or equivalent combination of education and experience required.
2+ years of administrative and customer service experience required.
Intermediate knowledge of MS Office/Word, Excel, and Outlook and aptitude for new programs.
Experience with Windows based database programs is also required.
Demonstrated ability to appear for work on time, follow directions from a supervisor, interact well with co-workers, understand and follow work rules and procedures, comply with corporate policies, goals and objectives, accept constructive criticism, establish goals and objectives, and exhibit initiative and commitment.
Demonstrated ability to meet or exceed the competencies as listed.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations .
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to interpret bar graphs.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Composure
Decision Quality
Organizational Agility
Problem Solving
Customer Focus
Drive for Results
Peer Relations
Time Management
Dealing with Ambiguity
Learning on the Fly
Political Savvy

Nice To Haves

Prior experience working in pharmacy benefit management, or Health Care industry preferred.

Responsibilities

Support department training and skill development initiatives through demonstrating best practices, mentoring and providing training support as assigned.
Interact with various departments including internal customer service team, clients and internal/external representatives in order to support successful client implementations and resolve customer service-related issues timely.
Identify opportunities for improvement in work processes, operating systems, training programs and quality initiatives.
Understand interdepartmental processes to effectively triage and support inbound requests.
Identify and track opportunities to improve the delivery of service, including coordinating the issue resolution procedure; recommending process improvements.
Coordinate special projects assigned, including meeting scheduling, delegation of work, and action-item follow-through.
Utilize multiple programs such as Salesforce, Quickbase, Smartsheet, and various Ray Savings Solutions systems, to research and resolve complex issues and processes.
Provide outbound call services to pharmacies, clients and partners as needed.
Utilize knowledge of the business to research and resolve requests as a subject matter expert (SME).
Ensure client service expectations are being met by providing accurate and timely responses to requests.
Provide internal processing and call support for when additional help is necessary.
Participate in unit and department meetings and specialized training classes or programs offered to maintain or enhance knowledge and skills.