Operations Support Associate - Charlotte Corporate
About The Position
Behind Every Exceptional Community Is a Team That Runs It Flawlessly At Northwood Ravin, we’re known for creating some of the most distinctive luxury apartment communities in the Southeast. That same level of care and precision extends beyond what residents see—it’s embedded in how we operate every day. We’re looking for an Operations Support Associate who takes pride in owning system performance, driving operational efficiency, and supporting site teams through technical expertise and problem-solving. The Opportunity In this position, you will support and optimize operational systems across the portfolio, while being a subject matter expert with a focus on utility management, RealPage platforms, and internal processes. You will act as a key resource for troubleshooting, training, and identifying opportunities to improve efficiency and performance. Key areas of focus include: Monitoring utility management functions, including billing, usage, and cost recovery to ensure performance and accuracy Troubleshooting system issues with vendors and onsite teams, maintaining ownership through resolution Supporting RealPage platforms, including OneSite, Utility Management, and LOFT, across communities Analyzing support ticket trends to identify gaps, reduce volume, and recommend process or training improvements Leading system implementations, new community setups, and training for site teams This is a role for someone who is highly analytical, solutions-oriented, and able to take ownership of complex issues while driving improvements across systems and teams.
Requirements
- Solid foundation in property management operations and systems
- 5+ years of experience in RealPage platforms including OneSite, Utility Management, and LOFT Leasing
- RealPage Super User with experience supporting implementations, troubleshooting issues, training teams and being able to identify root causes with a proactive mindset
- Thoughtful, detail-oriented approach
- Clear communication skills
- Ability to take ownership of work
- Dependable
- Collaborative
Responsibilities
- Monitoring utility management functions, including billing, usage, and cost recovery to ensure performance and accuracy
- Troubleshooting system issues with vendors and onsite teams, maintaining ownership through resolution
- Supporting RealPage platforms, including OneSite, Utility Management, and LOFT, across communities
- Analyzing support ticket trends to identify gaps, reduce volume, and recommend process or training improvements
- Leading system implementations, new community setups, and training for site teams
Benefits
- Competitive compensation
- Personal development
- Housing opportunities within our communities
- Elevated benefits experience designed to promote well-being, financial stability, and life beyond work
- Retirement planning with company match
- Generous paid time off
- Dedicated time to give back through volunteer initiatives
- Expanded time off over time
- Enhanced retirement contributions over time
- Reduced benefit costs over time
- Meaningful recognition at key milestones
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
