Operations Support and Project Specialist

LED FastStart • Sulphur, LA

3d

About The Position

The Operations Support and Project Specialist provides flexible operational support across electronic banking and deposit operations while assisting the Chief Operations Officer with special projects, audits, process improvement, application support, and broader bank initiatives. The position serves as a cross-trained backup for essential electronic banking and deposit operations functions, helps frontline and operations staff resolve application issues, maintains assigned SharePoint sites and operational resources, and coordinates vendor support tickets through resolution. The role requires sound judgment, attention to detail, confidentiality, adaptability, technical aptitude, strong problem-solving skills, and the ability to manage routine operational deadlines while advancing project-based assignments. The employee must communicate professionally with employees, customers, vendors, auditors, and other third parties while safeguarding confidential and non-public information, and maintain working knowledge of applicable bank policies, procedures, products, systems, controls, and regulatory requirements. The position may be physically located at the DeRidder Operations Center, Moss Bluff Branch, or Sulphur Branch.

Responsibilities

• Assist with electronic banking maintenance, daily processing, report review, exception handling, transaction research, disputes, returns, and reconciliations in accordance with established procedures and assigned authority.
• Serve as a trained backup for assigned electronic banking functions, including online and mobile banking, ACH, wire transfers, remote deposit capture, bill pay, positive pay, debit card support, and related customer or employee inquiries.
• Provide deposit operations support by reviewing reports and processing unposted items, returned items, posted exceptions, stop payments, reclamations, chargebacks, ACH returns, account maintenance, returned mail, dormant account activity, and other assigned operational items.
• Assist frontline and back-office employees with escalated application support, access issues, workflow questions, and troubleshooting involving deposit and electronic banking systems.
• Submit, document, monitor, and follow up on vendor support tickets; maintain clear records of issue status, testing, resolution, and outstanding follow-up.
• Maintain applications through release updates, configurations, and BCR controls, following change-control documentation requirements and obtaining proper authority approval.
• Attend quarterly webinars to optimize application functionality and make recommendations to management.
• Escalate system issues, security concerns, processing errors, or unresolved vendor items to the appropriate manager, Information Technology resource, vendor contact, or bank officer.
• Maintain assigned SharePoint sites, pages, document libraries, lists, links, permissions requests, and operational content so information is organized, current, and accessible to authorized employees.
• Publish and update approved procedures, job aids, forms, project resources, training materials, and other operational documents on SharePoint using established naming, versioning, retention, and access practices.
• Support the Chief Operations Officer with special projects and bank-wide initiatives by gathering information, organizing project documentation, tracking milestones and action items, coordinating follow-up, testing changes, and preparing status updates or management reports.
• Assist with internal and external audits, regulatory examinations, compliance reviews, risk assessments, and control testing by gathering documentation, organizing evidence, tracking requests, validating information, and monitoring assigned remediation items.
• Perform operational quality-control reviews involving account maintenance, documentation, system access, account setup, transaction processing, and adherence to approved procedures; communicate exceptions or recurring issues to management.
• Compile recurring and ad hoc operational reports, exception summaries, project trackers, and other management information as requested.
• Assist with customer research requests, legal requests, subpoenas, asset verification requests, and related documentation when assigned and in accordance with approved procedures.
• Help maintain current department procedures, process maps, checklists, business continuity materials, user guides, and training resources for electronic banking, deposit operations, and supported applications.
• Participate in system implementations, upgrades, conversions, testing, validation, employee communications, and post-implementation support for assigned operational applications or initiatives.
• Identify opportunities to improve efficiency, strengthen controls, reduce manual work, standardize processes, and improve employee or customer experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed