Operations Analyst/Coordinator

Metro Supply Chain Holdings USA Inc•Columbus, OH

8h•$0 - $65,000

About The Position

The Operations Support Analyst will support 3PL warehouse operations by driving performance visibility, KPI reporting, and execution of operational improvement initiatives. This role bridges analytics and on-floor execution—ensuring data-driven insights translate into measurable operational outcomes across productivity, cost, service, and quality.

Requirements

2–5+ years of experience in 3PL, warehousing, or fulfillment operations analytics
Strong understanding of warehouse operations (inbound, inventory, outbound, returns)
Experience with WMS platforms (Blue Yonder preferred)
Advanced Excel skills (pivot tables, formulas, data modeling); Power BI or similar tools preferred
Proven ability to translate data into actionable operational insights
Experience supporting or executing operational projects on the floor
Strong analytical and problem-solving skills
Ability to work both in data and on the floor
Excellent communication—able to summarize insights clearly for leadership
Detail-oriented with strong data validation discipline
Self-starter with ability to manage multiple priorities in a fast-paced environment
Process-driven with a continuous improvement mindset

Nice To Haves

Experience with labor management systems (LMS)
Lean / Six Sigma exposure
SQL or advanced data querying skills
Experience in 3PL environments

Responsibilities

Develop and maintain daily/weekly/monthly KPI dashboards (e.g., productivity, SLA adherence, cost per unit, inventory accuracy)
Extract, validate, and analyze data from WMS (e.g., Blue Yonder), labor systems, and reporting tools (Power BI, Excel)
Identify performance gaps and root causes using data trends and operational insights
Provide concise executive-level summaries with actionable recommendations
Support monthly business reviews (MBRs) and customer reporting
Translate operational challenges into structured analysis (labor, throughput, capacity, bottlenecks)
Support labor planning, forecasting, and productivity tracking models
Conduct time studies and workflow analysis to improve efficiency
Partner with site leadership to identify cost-saving opportunities and productivity gains
Track and report benefits realization from improvement initiatives
Support implementation of new processes, SOPs, and operational changes on the warehouse floor
Act as a bridge between design (process) and execution (operations)
Lead or support small-to-medium scale projects (e.g., new client onboarding, process changes, layout improvements)
Ensure successful adoption of new processes through training, validation, and follow-up
Monitor post-implementation performance and stabilize operations
Work closely with Operations, Engineering, IT, and Customer teams
Support client-facing reporting and ad hoc data requests
Align with site leaders to ensure reporting reflects operational realities
Ensure accuracy and consistency of KPI definitions and reporting logic
Standardize reporting templates and processes across sites where applicable
Maintain documentation for data sources, calculations, and assumptions