Operations Analyst

Bank of America•Plano, TX

1d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for serving as point of contact for assigned clients for all loan-related servicing matters on low to moderately complex deals with day-to-day supervision. Key responsibilities include delivering the highest level of service to lenders/investors, borrowers, vendors and internal business units while ensuring compliance with servicing agreements, government regulations and company policies. Job expectations include accurately keying all transactions into the system of record and/or workflow tool and ensuring timely communication with clients and partners.

Requirements

1+ year of loan servicing
Excellent communication skills
Extreme attention to detail for a high degree of accuracy
Ability to toggle through computer platforms with ease
History of managing pipeline queues and meeting established business metrics

Nice To Haves

Knowledge of LoanIQ, iCon, BOSS, Salesforce
Proficiency in Microsoft Office Product
Financial industry experience
Rate experience
Loan Documentation Skills
Adaptability
Attention to Detail
Data Collection and Entry
Written Communications
Analytical Thinking
Oral Communications
Prioritization
Problem Solving
Recording/Organizing Information
Customer and Client Focus
Data Quality Management
Quality Assurance
Relationship Building
Research

Responsibilities

Delivers world-class client experience and ensures compliance with servicing level agreements, government regulations and company policies
Ensures assigned loan instructions are maintained, and funding and payment are in compliance with loan servicing agreements and loan documentation
Monitors workflow of fundings and payments, while ensuring compliance with loan servicing agreements
Manages and processes payments
Reviews and understands loan documents
Performs all tasks independently with day-to-day supervision
Facilitates timely and accurate communication, workflow management and QA processes