Operations Support Administrator

American Water•Woodridge, IL

4d•Onsite

About The Position

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, X and Instagram.

Requirements

Microsoft Office Suite, especially Excel
Excellent knowledge of office procedures
Excellent math knowledge
Working knowledge of computer programs
Knowledge of network and maintenance related issues
Knowledge of company billing guidelines and state billing regulations preferred
Valid, state driver’s license with ability to pass motor vehicle background check

Nice To Haves

Knowledge of company billing guidelines and state billing regulations preferred

Responsibilities

Processes and maintains a variety of complex accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, and purchase orders
Research, compile and update information in various systems, including database, spreadsheet and word processing programs
Maintains financial and/or other business records, journals and ledgers
Interacts with internal/external customers regarding various issues and provides any additional assistance
Researches and resolves critical customer questions, concerns, difficulties, inquiries and/or problems
Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Coupa, SAP and myTime
Compiles and reviews numerous multifaceted reports on a daily/weekly/monthly basis
Performs other duties as assigned