Operations Support Administrator

American Water • Muncie, IN

1d • Onsite

About The Position

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role!
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.
Indiana American Water is seeking a motivated, highly organized professional to join our team in Muncie, IN . The Operations Support Administrator is a key role in facilitating daily office activities including scheduling and assigning work, ordering materials, working closely with internal and external customers, and coordinating with vendors. Our ideal candidate will have experience working in a fast-paced office setting and possess strong communication and customer service skills. This position is responsible for performing a variety of advanced administrative activities and support involving the operations of water treatment and distribution systems, field operations and/or regulatory compliance.

Requirements

• Advanced knowledge of office procedures
• Advanced math knowledge
• Advanced knowledge of water distribution systems and water and wastewater field operations
• Advanced working knowledge of computer programs
• Advanced knowledge of network and maintenance related issues
• Advanced knowledge of company billing guidelines and state billing regulations
• Minimum of 2-5 years related clerical experience required
• High School diploma or GED required

Responsibilities

• Processes and maintains a variety of advanced accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, purchase orders, customer payments, and bank deposits
• Researches, compiles and updates information in various systems, including database, spreadsheet and word processing programs
• Maintains financial and/or other business records, journals and ledgers
• Interacts with internal/external customers regarding various issues and provides any additional assistance
• Researches and resolves difficult customer questions, concerns, difficulties, inquiries and/or problems
• Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Advantex and Orcom
• Compiles and reviews numerous essential reports on a daily/weekly/monthly basis
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED