Operations Support Administrator - Valley Metro

Keolis America•Tempe, AZ

2d•Hybrid

About The Position

This role is responsible for ensuring the proper enforcement, management, and follow-up of Bus Operator attendance through established Attendance Tracking Systems. The position involves coordinating and scheduling return-to-work meetings and attendance counseling sessions, as well as tracking FMLA, ADA accommodations, sick leave, and other protected leave considerations in coordination with Human Resources. The administrator will compile information for corrective action notices, maintain discipline and grievance files, and prepare weekly and monthly reports for management. Additionally, the role involves collecting and organizing information for employee communication boards, assisting with organizational culture development events, managing the lost and found program, and overseeing office inventory and vendor relations. The position also requires preparing department performance reporting, fostering a team environment, and ensuring the integrity of the Road Traffic Safety Management System (RTSMS).

Requirements

Minimum (2) years of high-volume office administration experience.
Proven experience with contract interpretation required.
Well versed on employment practices
Must have prior experience creating and analyzing various data reports
Computer literate to include intermediate experience with MS Office products.
High level of attention to detail.
Effective communication skills, both written and oral.
Strong organizational planning skills.
Must be a self-starter
Strong practical skills.
Ability to work without direct supervision.
Ability to read, write and speak English.
Ability to work flexible schedules that may include nights, weekends, and holidays.
Ability to work within a union environment.
Strong analysis and problem-solving skills required.
Basic math skills.
Valid driver’s license
High School Diploma or equivalent.

Nice To Haves

Transit/Transportation experience preferred
Prior union contract administration experience preferred

Responsibilities

Ensures proper enforcement, management and follow-up of Bus Operator attendance through established Attendance Tracking Systems.
Coordinate and schedule return-to-work meetings and attendance counseling sessions.
Track FMLA, ADA accommodations, sick leave, and other protected leave considerations in coordination with Human Resources, ensures proper application of leave type balances.
Compile complete and accurate information needed for management in the issuance of corrective action notices
Ensures accurate filing and maintenance of discipline and grievance files
Prepares weekly and monthly reports for management
Collect and organize information from the various departments to create the presentation for the employee electronic communication boards.
Assist with events and projects associated with organizational culture development
Coordinate, track and secure items left on the bus by customers, as well as serve as the customer point of contact for the lost and found program.
Manage office inventory and working with vendors to ensure regular supply of office materials
Maintains integrity in dealing with internal and external customers
Prepare department performance reporting with the local management team including the tracking of key metrics for monthly reports to our client
Foster a team environment aligned with Keolis core values
Other duties as assigned.
Ensure that the Road Traffic Safety Management System (RTSMS) conforms to the requirements
Ensure that the RTSMS processes are delivering their intended outputs
Report to management on the performance of the RTSMS and on opportunities for improvement and on the need for change or innovation
Ensure the promotion of customer focus throughout the organization
Ensure the integrity of the RTSMS is maintained, when any changes to RTSMS are planned and implemented