Operations Support Administrator - Valley Metro

Keolis Canada•Tempe, AZ

3d•$60,000 - $65,000•Onsite

About The Position

This role is responsible for providing administrative support within the Operations department, focusing on managing employee attendance, leave, and disciplinary processes. The administrator will also handle reporting, communication, office management, and contribute to organizational culture development. A key aspect of the role involves ensuring compliance with safety regulations and company policies.

Requirements

Minimum (2) years of high-volume office administration experience.
High School Diploma or equivalent.
Proven experience with contract interpretation required.
Must have prior experience creating and analyzing various data reports.
Computer literate to include intermediate experience with MS Office products.
High level of attention to detail.
Effective communication skills, both written and oral.
Strong organizational planning skills.
Must be a self-starter.
Strong practical skills.
Ability to work without direct supervision.
Ability to read, write and speak English.
Ability to work within a union environment.
Strong analysis and problem-solving skills required.
Basic math skills.
Valid driver’s license.
Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position.

Nice To Haves

Transit/Transportation experience preferred.
Prior union contract administration experience preferred.

Responsibilities

Ensures proper enforcement, management and follow-up of Bus Operator attendance through established Attendance Tracking Systems.
Coordinate and schedule return-to-work meetings and attendance counseling sessions.
Track FMLA, ADA accommodations, sick leave, and other protected leave considerations in coordination with Human Resources, ensures proper application of leave type balances.
Compile complete and accurate information needed for management in the issuance of corrective action notices.
Ensures accurate filing and maintenance of discipline and grievance files.
Prepares weekly and monthly reports for management.
Collect and organize information from the various departments to create the presentation for the employee electronic communication boards.
Assist with events and projects associated with organizational culture development.
Coordinate, track and secure items left on the bus by customers, as well as serve as the customer point of contact for the lost and found program.
Manage office inventory and working with vendors to ensure regular supply of office materials.
Maintains integrity in dealing with internal and external customers.
Prepare department performance reporting with the local management team including the tracking of key metrics for monthly reports to our client.
Foster a team environment aligned with Keolis core values.
Other duties as assigned.
Ensure that the Road Traffic Safety Management System (RTSMS) conforms to the requirements.
Ensure that the RTSMS processes are delivering their intended outputs.
Report to management on the performance of the RTSMS and on opportunities for improvement and on the need for change or innovation.
Ensure the promotion of customer focus throughout the organization.
Ensure the integrity of the RTSMS is maintained, when any changes to RTSMS are planned and implemented.