Operations Supervisor - The Gathering Spot Northyards

The Gathering Spot•Atlanta, GA

19d

About The Position

The Operations Supervisor supports seamless daily club operations through visible shift leadership, member service recovery, team coordination, and disciplined execution of club standards. The role is based at The Gathering Spot Northyards and reports to the Operations Manager. The Gathering Spot is a private membership club founded in 2016 for professionals, creatives, and entrepreneurs in Atlanta and Washington, D.C. It fosters community, culture, and connection through curated experiences, content, and dining. TGS also operates Retreat, an exclusive private rooftop club designed to facilitate refined social interaction and high-end hospitality. The position is part-time. The supervisor may be required to work evenings, weekends, and holidays as business needs require. The job description may evolve with operational needs. The Gathering Spot is an Equal Opportunity Employer and states that employment decisions are based on merit, competence, performance, and business needs, without discrimination on protected grounds.

Requirements

At least 2 years of experience in hospitality, private club, restaurant, or event operations.
Strong service recovery, communication, multitasking, and conflict-resolution skills.
Comfort with scheduling, point-of-sale (POS), and daily reporting tools.
Ability to stand and move for extended periods.
Ability to use standard workplace equipment.
Ability to lift or move supplies and event materials as needed, with or without reasonable accommodation.

Nice To Haves

Lead or supervisory experience preferred.

Responsibilities

Complete opening and closing inspections, staffing checks, and shift handoffs.
Coordinate front desk, dining, events, housekeeping, security, and facilities teams during assigned shifts.
Welcome and assist members and guests; resolve routine concerns promptly and escalate significant issues.
Monitor club atmosphere, room readiness, access protocols, and event transitions.
Conduct pre-shift huddles, reinforce standard operating procedures, and provide real-time coaching and recognition.
Accurately document attendance, incidents, service issues, and follow-up items.
Monitor supplies, equipment, cleanliness, and work orders; escalate maintenance and safety hazards.
Support labor efficiency, cash-handling controls, and accurate operational reporting.
Maintain confidentiality and uphold an inclusive and respectful workplace.
Perform other related duties as assigned.