Operations Supervisor, Duke University

WeDriveU•Durham, NC

5d•Onsite

About The Position

The Operations Supervisor will report to the General Manager and is responsible for actively facilitating communications between WeDriveU drivers and staff, the riders, vendors and client staff to ensure the service is running at top notch. This is a full-time position Monday to Friday from 8:00 AM to 4:00 PM. This position will be supporting our operations at Duke University, but will follow a year-round work calendar.

Requirements

Minimum of 1+ years of experience in Operations Supervision.
Commercial driver’s license in NC with passenger endorsement.
Ability to multitask and pay extreme attention to detail.
Self-motivated with the ability to prioritize and problem solve.
Knowledge of Google Workspace and Microsoft Office Suite with intermediate to advanced excel skills.
Outstanding interpersonal and communication skills.
Excellent customer service skills.
Able to lift 25+ pounds, climb stairs, and be on your feet for an extended period.

Nice To Haves

Experience in public or private alternative transportation demand management (TDM).
Knowledge of FMCSA, DOT, DPU policies and procedures.

Responsibilities

Work cross-functionally with dispatch to resolve on-the-ground issues.
Be a liaison between management, dispatch, and drivers.
Support operations in problem solving.
Supervise activities and performance for on-site CDL driver operators.
Help drivers locate and troubleshoot vehicles.
Help drivers troubleshoot intermittent software issues.
Check-in new vehicles and prepare for service.
Check-out vehicles for retiring.
Support operations team by maintaining employee and vehicle documentation.
Distribute documentation to drivers and communicate information down the chain.
Monitor driver performance KPIs and report findings.
Communicate vehicle maintenance needs to Fleet.
Co-ordinate vehicle movements and usage.
Maintain bus hardware and inventory.
Assist operations and fleet management with monthly and quarterly audits.
Provide training to drivers (as needed).
Support the company policy and procedures and work with operations to enforce yard policy and procedures.
Support the General Manager as needed.