Operations Supervisor (Part-Time)

Jackpot • Columbus, OH

11d • Onsite

About The Position

The part-time Operations Supervisor supports in-store lottery ticket operations and helps lead day-to-day lottery processing. The role is based on-site in Columbus, Ohio, and reports to the Operations Manager. The schedule is Sunday, Monday, Wednesday, and Thursday from 5 p.m. to 11 p.m., with open availability on weekends. The position is described as an opportunity to contribute to a startup’s growth and develop a career in operations management.

Requirements

• The ability to lift up to 40 pounds as needed.
• Grit, tenacity, and a get-it-done mentality, with willingness to take on tasks of any size.
• Ability to adapt to changing priorities and remain calm under pressure.
• Resourcefulness and self-reliance when working without an established playbook.
• Availability, helpfulness, and problem-solving skills when supporting team members.
• Strong attention to detail and organization.
• Ownership, commitment, and a focus on quality without cutting corners.

Nice To Haves

• 1–3 years of supervisory or lead experience.
• Prior experience in retail, warehouse, or restaurant operations.
• Medium-level technological know-how, including troubleshooting basic equipment issues and operating basic systems and platforms.

Responsibilities

• Lead day-to-day lottery processing operations and oversee and train a team of Operations Associates.
• Recommend operational improvements and provide general technical support.
• Serve as the first point of contact for Operations Associates and handle escalations in the Operations Manager’s absence, including facility issues, product outages, and staffing gaps.
• Support back-end operations and quality control by maintaining ticket equipment, preserving process integrity, streamlining processes, and monitoring team members’ execution.
• Prepare daily, weekly, and monthly Start of Shift and End of Shift reports; report shift performance metrics and escalate issues to the Operations Manager.
• Oversee retail operations, including sales, inventory, cash management, and End of Shift draw reconciliation.
• Complete other ad hoc duties and projects as needed.
• Scan, handle, and move lottery products safely and efficiently through the fulfillment process.

Benefits

• 401(k).
• Sick time.
• Monthly Speaker Series supporting lifelong learning.
• Monthly cultural and social events.
• A culture of trust and accountability.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: No Education Listed