Operations Supervisor

ORBCOMM•Ottawa, ON

2d•Hybrid

About The Position

Join Us as an Operations Supervisor! Are you ready to make a meaningful impact in a fast‑paced, hands‑on operations environment? At ORBCOMM, we’re looking for an Operations Supervisor who thrives in execution‑focused roles and enjoys keeping complex manufacturing and repair operations running smoothly. This role plays a critical part in supporting production execution, coordinating repair activities, and ensuring accurate operational tracking across multiple regions. At ORBCOMM, we build technology that powers mission‑critical IoT solutions across transportation, logistics, and industrial markets worldwide. Our Operations team sits at the heart of that mission—ensuring products are built, repaired, and delivered with speed, accuracy, and quality. You’ll work cross‑functionally with manufacturing, supply chain, and repair partners in a collaborative, action‑oriented environment where execution matters. This role is based out of our Ottawa, Ontario office. We operate in a hybrid work environment, requiring a minimum of three (3) days per week onsite at our Kanata office, with the option to work remotely for up to two (2) days per week.

Requirements

Post‑secondary diploma or bachelor’s degree in Operations, Supply Chain, Manufacturing, Industrial Engineering, or a related field (or equivalent experience)
2–4 years of experience managing and developing people, including direct responsibility for hiring, performance management, and day‑to‑day team leadership
Experience supervising or coordinating operations in a manufacturing, electronics, or distribution environment supporting production or repair activities
Hands‑on experience creating, releasing, and tracking work orders in an ERP/MRP system
Working knowledge of production scheduling, WIP tracking, and capacity coordination
Experience supporting RMA, depot repair, or reverse logistics processes
Strong proficiency with Microsoft Excel for data tracking and reporting
Knowledge of inventory management concepts and processes
Leverage AI-enabled tools and automation to support daily tasks and productivity.
Commitment to continuous learning in digital and AI literacy.
Highly organized with strong attention to detail and follow‑through
Able to manage multiple priorities in a fast‑paced environment
Comfortable coordinating across internal teams and external partners
Clear written and verbal communication skills, including issue escalation
Execution‑oriented mindset with a focus on accuracy and operational discipline

Responsibilities

Create, release, and schedule production work orders in ERP/MRP systems
Coordinate daily production activities with internal manufacturing teams
Track work order progress and support on‑time production execution
Monitor work‑in‑progress (WIP), capacity, and production priorities
Coordinate RMA and depot repair activities across Ottawa, the United States, and Brazil
Track RMA units, monitor repair turnaround times, and escalate issues as needed
Partner with internal teams and third‑party repair centers to ensure timely resolution
Maintain accurate operational records, metrics, and KPIs
Support data tracking, reporting, and analysis using Excel and ERP tools
Identify bottlenecks or execution risks and escalate appropriately