Operations Supervisor (Bilingual)

Realty Center Management Inc•Denver, CO

8d•$22 - $24•Onsite

About The Position

As an Operations Supervisor, you will support the General Manager by overseeing day-to-day hotel operations across housekeeping, front desk, guest services, and operational support functions. You’ll help ensure the property operates efficiently while delivering a high-quality guest experience and maintaining strong team performance. This role combines hospitality leadership, operational coordination, customer service, and team development in a fast-paced hotel environment.

Requirements

Prior supervisory or leadership experience required
High School Diploma or GED required

Nice To Haves

Bilingual English/Spanish communication skills preferred
4–5 years of hotel or hospitality experience preferred
Experience with hospitality operations, guest services, or housekeeping oversight preferred
Basic understanding of business operations and financial awareness
Bilingual English/Spanish preferred

Responsibilities

Support daily hotel operations to ensure service standards and operational goals are consistently achieved
Supervise, coach, and support front desk, housekeeping, and operational staff
Coordinate daily staffing schedules to maintain adequate coverage and service continuity
Promote accountability, professionalism, teamwork, and strong guest service standards
Provide a service-oriented environment focused on guest satisfaction
Respond to guest concerns and operational issues with professionalism and urgency
Handle escalated situations calmly and effectively while supporting service recovery efforts
Maintain a welcoming and hospitality-driven atmosphere throughout the property
Oversee front desk operations, communication procedures, and documentation accuracy
Ensure proper handling of reservations, guest communications, packages, and operational records
Monitor compliance with operational procedures, checklists, and company standards
Support accurate reporting and completion of operational documentation
Oversee housekeeping workflows, room readiness, and cleanliness standards
Conduct inspections to ensure guest rooms and common areas meet presentation expectations
Support efficient room turnover and operational coordination between departments
Monitor supply usage and support inventory management efforts
Assist with onboarding, training, coaching, and ongoing staff development
Provide performance feedback and support associate growth opportunities
Train team members on safety procedures, emergency protocols, and operational expectations
Support a positive and collaborative workplace culture
Ensure compliance with company policies, safety standards, and applicable regulations
Support work order communication and coordination with maintenance operations
Identify operational challenges and recommend process improvements
Assist with additional operational needs, projects, and leadership support as assigned