Center Supervisor (Bilingual)

CSL•Ponce, PR

3d•Onsite

About The Position

This position is responsible for supervising the day-to-day plasma center operations and staff to ensure efficient plasma collections. The role involves supervising daily activities in compliance with Standard Operating Procedures (SOPs), providing clear instructions, conducting meetings, and communicating performance expectations. The supervisor may perform tasks in various work areas, advise management on employee relations or escalated donor issues, and facilitate donor movement to minimize wait times. Ensuring adequate staffing, monitoring time cards, conducting error investigations, and participating in performance appraisals are key responsibilities. The role also involves documenting corrective actions, assisting with training files and evaluations, and potentially aiding in recruitment and marketing initiatives. Accurate donor data recording, understanding hyper immune programs, maintaining a clean work environment, and complying with HSE and OSHA policies are essential. Promoting safety, maintaining confidentiality, and being cross-trained in technical areas are also part of the role. Bilingual skills may be required.

Requirements

Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others required
High school diploma or equivalency required
Must be able to see and speak with customers and observe equipment operation.
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs

Nice To Haves

Bachelor’s Degree or equivalent combination of education and professional work experience preferred
Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

Responsibilities

Supervise center operations daily activities in compliance with Standard Operating Procedures (SOPs).
Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations.
Advise management of employee relation issues or escalated donor issues.
Facilitate donor movement throughout the center minimizing wait time and processing.
Ensure the center is staffed with adequate number of personnel to provide sufficient support based upon center size, structure and donor flow.
Monitor time card reporting procedures, attendance, and utilization of overtime.
Conduct error investigations and develop recommendations for process improvement.
Participate with management in conducting performance appraisals, providing performance feedback.
Document verbal and written coaching level corrective actions as needed.
Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status.
Assist with the recruitment and selection of center operation staff.
Adhere to and promote compliance to company policies and procedures.
Assist with the development and implementation of marketing initiatives to increase donor retention.
Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
Understand policies and procedures associated with hyper immune programs at the center if applicable.
Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available.
Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Conduct routine internal procedures and documentation audits.
Promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
Be cross-trained in all technical areas and other functions to meet the needs of the business.
Perform other job-related duties as assigned.