Operations Supervisor (Citiloc)

Kandor•Burnaby, BC

8d•Onsite

About The Position

Kendrix Technologies is a fast‑growing security and low‑voltage technology company built by people who take pride in solving real‑world challenges. We operate in dynamic commercial, industrial, institutional, and multi‑residential environments, delivering smart, reliable systems that protect people, property, and operations. Our team works hands‑on with access control, video surveillance, intrusion detection, intercoms, electronic locking hardware, parking systems, and building automation, adapting solutions to each client rather than relying on one‑size‑fits‑all approaches. We thrive in environments that reward initiative, problem‑solving, and the willingness to roll up your sleeves and figure things out with your team. At Kendrix, entrepreneurial grit is in our DNA. Team members are trusted to own their work, collaborate closely across disciplines, and contribute ideas that move the business forward. We invest in our people, creating clear paths for skill development, leadership growth, and long‑term careers for those who want to help build something meaningful together.

Requirements

10+ years’ experience in an operations leadership role overseeing security integration or low voltage technology projects.
Demonstrated experience in project management and project management leadership.
5+ years of experience in project planning, risk management, and cost/schedule management.
Proficiency in Microsoft Office; experience with ERP and operations platforms.
Strong written and verbal communication skills with the ability to present to individuals and groups at all levels.
High degree of discretion, confidentiality, and professional judgment.
Valid BC driver’s licence; able to travel to client and project sites within the Lower Mainland and surrounding areas.
Must be able to work on active construction sites and occasionally lift up to 50 lbs.

Nice To Haves

Post-secondary education in management, business, or a related field is an asset.
Experience with enterprise security platforms such as Avigilon, Genetec, ICT, or Milestone is an asset.
Previous experience in business development, commercial sales, estimating, or design is an asset.
PMP certification preferred.

Responsibilities

Follow Kendrix Technologies’ standards, rules, and policies.
Plan, organize, direct, and control the activities of the Installation Department to ensure quality outcomes and client satisfaction.
Establish and maintain procedures and standards for quality installations.
Monitor installations for on-time, on-budget performance; take corrective action as required.
Ensure accurate project information is maintained in company shared files and systems.
Maintain knowledge of current industry standards and emerging technologies.
Identify and assist with business development opportunities.
Be available to support the Service department and on-call escalations as required.
Ensure all Health, Safety, and Environmental policies and practices are followed and meet client requirements.
Hold full financial accountability for department results including revenue generation, cost management.
Forecast departmental requirements and expenditures; develop and manage annual budgets.
Analyze variances from budget and implement corrective actions.
Provide regular reports to senior management including revenue forecasting and staff performance.
Monitor and amend departmental documentation as needed, including invoices and credits.
Supervise, develop, coach, and hold accountable all Operations Department personnel in accordance with company policies.
Determine appropriate staffing levels and adjust as business needs evolve.
Conduct performance management throughout the year including annual evaluations and compensation planning.
Partner with People & Culture to ensure the right people are hired, trained, and supported throughout their careers.
Foster a culture that promotes safety, integrity, accountability, and continuous improvement.
Establish and communicate productivity standards and job expectations to all staff.
Maintain regular communication with clients; monitor satisfaction, resolve complaints, and support collection issues as required.
Encourage and support client check-ins and relationship development.
Develop department short and long-range goals in alignment with company objectives.
Collaborate with the Kendrix leadership group to support the execution of complex technology projects.