Operations Supervisor

The Brick•Gatineau, QC

4d•Onsite

About The Position

The Brick is actively seeking to expand its management team by hiring enthusiastic individuals with a great customer-focused attitude. This role offers a rewarding experience in a retail location, combining team spirit with a desire for career growth.

Requirements

High school diploma or equivalent
2 or more years of customer service or sales experience
Proven track record in customer service, operations and merchandising
Excellent verbal and written communication skills (in French & English)
Highly developed problem solving skills
Good time management skills and work ethic
The ability to promote an extreme level of excellence and pride in customer service and store detail
Flexibility to work any shift, including evenings and weekends, as required

Nice To Haves

Post secondary education an asset
Previous retail Supervisory or Senior Associate experience an asset

Responsibilities

Maintain excellence in store merchandising, detail and customer service
Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals
Handle escalated customer service issues and offer solutions
Ensure 100% customer satisfaction
Lead by example, promoting teamwork within all departments
Ensure a high-level of data entry accuracy with minimal errors
Maintain store inventory levels and inventory accuracy
Control and reporting of Accounts Receivable and Accounts Payable
Understand, implement and ensure compliance with all Brick Group policies & procedures

Benefits

A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
Competitive remuneration package that will commensurate with experience
Career progression potential with plenty of access to ongoing personal and professional development
Employee discounts

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