Operations Supervisor

KW PROPERTY MANAGEMENT AND CONSULTING•Riviera Beach, FL

10d•$23 - $26•Onsite

About The Position

The Operations Supervisor works under the direction of the Property Manager and is responsible for the overall day to day operations of the property including pool, beach and front desk departments. As the key employee liaisons between the client and KWPM services & internal support staff, the Operations Supervisor must perform the job duties with a view toward projecting a professional and competent image. Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to the administrative and operational functions of the Company/Property and as such requires established organizational skills, with attention to detail and solid time management, and good interpersonal skills. As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting.

Requirements

Prior experience in a related position; a minimum of 2 years’ experience.
Working knowledge of computer and associated programs; MS Office Suite.
Ability to multi-task, set, and manage priorities.
Excellent communication and listening skills in order to interact with a diverse and multi culture population
Must function in team organized environment
High School Diploma, Undergraduate Degree and/or Work Equivalent

Nice To Haves

Conversational ability or fluency in other languages, especially Spanish or Portuguese, is desirable and may also be required at site(s).

Responsibilities

Create and update any necessary policy and procedures required to run the Security and Receiving operations smoothly and efficiently at a 5-star level, with the approval of the Property Manager.
Ensure residents receive optimum enjoyment of building aesthetics, privacy, services and amenities. Seek opportunities to create memories and build positive resident relationships with the Building and the Association by anticipating needs and exceeding expectations with creative, gracious and hospitable delivery of services.
Act as “chief of protocol” to facilitate well-orchestrated coordination of security, front desk, valet, maintenance, housekeeping and office staff to deliver gracious, seamless service to residents and guests.
Lead by example to foster positive image of all owners, management team and building service providers.
Assist Management Office with resident communications and relationships.
Review vendor invoices and process them for payment, under the supervision of the Property Manager.
Read and understand a balance sheet, as well as cross-reference expenses against the monthly financial statements to ensure accuracy.
Prepare the property's monthly newsletter and distribute it to residents through the community's mass communication system.
Draft and send regular mass communications to residents as needed to keep the community informed of important updates, projects, events, and operational matters.
Maintain common areas in a professional and a presentable condition, with no food, drink, and personal items, including personal cell phones and earpieces, other electronics, books, magazines, etc., in view or impeding access to Front Desk and/or Concierge equipment, references or other tools.
Ensure all new employees complete on-site orientation with their department supervisor and report on completion to the Property Manager.
Keep employees motivated and engaged per company standards through training and development. Provide leadership support to team members so that they have been given the tools and resources to meet and exceed expectations.
Promptly communicate resident and guest concerns to Management Office. Direct all inquiries regarding all Association affairs not addressed in the Front Desk Manual or beyond Concierge scope of duties to the Management Office.
Respect resident and guest privacy, perspective, priorities, time and resources.
Evaluate the efficiency of day-to-day procedures and apply improvements.
Revise and/or formulate standards/policies to meet the buildings needs and promote their implementation.
Be capable of identifying and implementing change within the team.
Make recommendations to the Management Office on capital improvements to the condominium building to ensure residents receive optimum enjoyment of building aesthetics, privacy, services and amenities.
Assist where needed in all departments to ensure member expectations are exceeded due to fluctuating demands of daily operations.