Operations Supervisor - Montreal

4Refuel Canada LP • Montreal, QC

8d • CA$80,000 - CA$95,000 • Onsite

About The Position

The Operations Supervisor is responsible for planning and coordinating daily and weekly workloads to support departmental and facility objectives, while exemplifying the organization’s core values of integrity, diversity, and delivering results. This role leads the operational team by providing clear direction, fostering relationships and development, as well as optimizing performance. By effectively managing people, processes, and resources, the Operations Supervisor drives revenue growth, enhances technical productivity, and ensures a consistently high level of customer satisfaction.

Requirements

• Minimum 3–5 years of supervisory or management experience, preferably within the transportation, distribution, or logistics industry.
• Experience delivering exceptional customer service in a fast‑paced operational environment.
• Hands-on fleet operations and customer delivery experience.
• Proven vendor management experience.
• Valid Class 3 driver’s licence with Air endorsement and a clean driving record.
• Willingness to work extended, flexible hours, including afternoons, evenings, weekends, and participation in a rotating on‑call schedule, when needed.
• Ability to adapt to business needs and support operational demands as required.
• Candidates must successfully pass pre-employment testing which consists of: a criminal record search, drug and medical testing and employment reference check.

Nice To Haves

• Repair and fleet maintenance experience considered an asset.

Responsibilities

• Lead workforce planning to ensure appropriate staffing levels that support operational excellence and business continuity.
• Champion recruitment, hiring, onboarding, and performance management to build and retain a high-performing team.
• Set the standard for professional conduct and ethical decision-making, fostering a respectful and inclusive work environment.
• Drive employee engagement, morale, and collaboration by promoting clear communication, trust, and shared accountability.
• Lead a strong safety culture by visibly modeling safe work practices and reinforcing compliance with company policies, regulatory requirements, and industry standards.
• Proactively identify safety risks and lead corrective and preventative actions to eliminate hazards and reduce incidents.
• Facilitate and support ongoing safety leadership through meetings, toolbox talks, training initiatives, and compliance audits.
• Ensure team members are fully trained, certified, and equipped to perform their roles safely, including the safe operation of fleet vehicles and equipment.
• Plan, monitor, and ensure daily and weekly fuel distribution activities to ensure productivity service levels, and departmental targets are consistently met or exceeded.
• Ensure strict adherence to operational procedures, quality standards, and regulatory requirements governing fuel handling, storage, and transportation that support customer service excellence.
• Monitor operational performance, identifying trends and implementing corrective to improve efficiency, safety, and customer service.
• Examine operational reports (including inventory, sales, and daily activity reports) to ensure optimal departmental and facility performance.
• Ensure compliance with company policies, environmental regulations, and safety standards across all operational activities.
• Support hands-on operational requirements as needed, including delivering and unloading fuel to customers in accordance with safety and regulatory standards.
• Provide prompt, effective resolution of customer inquiries and escalated service issues to maintain high levels of customer satisfaction and retention.
• Analyze customer concerns, related to fuel delivery, scheduling, quality, and service reliability, identifying root causes and driving sustainable solutions.
• Ensure work orders, delivery records, and service documentation are accurate, and updated to support clear and timely communication with customers.
• Measure and monitor key customer service metrics and implement improvements where needed.
• Partner closely with Sales and Commercial, Health and Safety, and Sustainability teams to improve customer engagement, address service gaps, and strengthen long-term customer relationships.

Benefits

• 4Refuel welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
• We are committed to diversity at 4Refuel, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. 4Refuel does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed