Operations Supervisor - Bloomington

The Place for Children with Autism•Bloomington, IL

21h•$50,000 - $60,000•Onsite

About The Position

The Operations Supervisor leads day-to-day operations at an on-site center in Bloomington, working closely with clinical managers and cross-functional departments. The role focuses on operational efficiency, financial performance, service excellence, resource optimization, and implementation of strategic initiatives. The position reports directly to the Regional Operations Supervisor. The supervisor oversees center performance, scheduling, payroll, record-keeping, budget and expense management, recruitment, onboarding, training, and employee performance. The role also supports compliance, treatment integrity, client and employee experience, communication and change management, and relationships with families, local organizations, and referral partners.

Requirements

High school diploma or GED.
Intermediate computer literacy, including proficiency in Microsoft Word, Excel, Outlook, and data entry.
Good planning and organizational skills.
Well-developed verbal, listening, and written communication skills.
1–3 years of previous experience in a management role.
Ability to multitask in a busy office with frequent interruptions.
Ability to meet deadlines in a fast-paced, quickly changing environment.
Proactive problem-solving approach and strong decision-making skills.

Nice To Haves

Bachelor’s degree in a related field.
Prior administrative experience.
Multilingual proficiency in English and Spanish.
Knowledge of general Human Resources.

Responsibilities

Oversee daily center operations, capacity utilization, and service delivery.
Analyze and act on KPIs to improve operational efficiency, treatment integrity, and financial performance.
Manage scheduling, payroll, and record-keeping systems and maintain compliance with industry regulations and funding requirements.
Monitor budgets, control expenses, allocate resources, and ensure clients receive their recommended treatment dosage while maintaining fiscal responsibility.
Maintain an organized, well-equipped center and a positive environment for employees and clients.
Oversee recruitment, onboarding, training, and performance management, fostering accountability, teamwork, and professional growth.
Build relationships among staff, clinicians, and families to support therapy delivery and operational success.
Identify operational challenges, implement solutions, and execute strategies to improve center performance.
Lead meetings, communicate updates on initiatives, and champion company strategies.
Collaborate with local organizations to expand resources, build referral networks, and support census growth.