Mail Innovations Operations Supervisor

UPS•Windsor, CT

20h•$65,940 - $107,160•Onsite

About The Position

This position works in the UPS Mail Innovations Regional Processing Facility. The Operations Supervisor has key responsibilities in supervising operations related to mail receiving, processing, sorting and shipping operations, as well coordinating with facility administrative activities. This position makes decisions based upon broad guidelines, practical experience and sound business judgments. The Operations Supervisor is responsible for supervision, training and/or development of facility operations employees and contract staff. This position evaluates problems involving multiple functional areas of mail operations and logistics, while striving to maintain customer retention through sound judgment and effective problem solving skills.

Requirements

Working knowledge of mail processing services, systems, procedures and operations equipment
Working knowledge of USPS requirements in the preparation of Standard Mail and parcels
Excellent oral and written communications skills
Ability to work in a fast-paced, dynamic work environment
Flexible and adaptive to changing work requirements
One (1) year of management/supervisory experience in a production or processing environment, with demonstrated leadership skills.
Working knowledge of Microsoft Office: Excel, Word, Access, Outlook, etc. and other basic computer skills.
Strong time management and organizational skills.
Excellent interpersonal and relationship-building skills.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

Supervises activities of staff in mail receiving, processing, sorting and shipping operations in a timely, cost effective manner, consistent with established operations procedures and USPS requirements.
Meets or exceeds productivity goals established for mail operations functions.
Ensures accuracy of direct mail processing and preparation operations in accordance with USPS requirements, customer requests, and established procedures.
Establishes and maintains positive relationships as needed with customer operational staff, applicable USPS staff and vendors.
Trains assigned on-site staff and follow-up to ensure work is accurate and complete.
Assures operational supplies are on-hand and available at all times.
Plans and recommends appropriate staff levels consistent with workload demands.
Maintains a clean and orderly environment in all operations areas of the Regional Processing Facility.
Maintains confidentiality of all internal systems, procedures, customer data and personnel information.
Works with only broad supervision.