Operations Supervisor

McKesson•Cary, NC

3d•Hybrid

About The Position

McKesson is seeking an Operations Supervisor to lead a team of frontline specialists supporting reimbursement programs for pharmaceutical products. In this role, you will provide day-to-day operational leadership, resolve escalated reimbursement issues from patients, healthcare providers, and insurance companies, and ensure your team consistently meets performance and service level expectations. You will collaborate with internal and external partners to drive quality outcomes and optimal coverage for the patients and providers we serve.

Requirements

Typically requires 3+ years of subject matter experience including exhibiting leadership capabilities
2+ years of experience in a lead or supervisory capacity, including direct oversight of frontline staff in a healthcare setting
Healthcare operations background with 2+ years of experience in a healthcare or related field
Medical verification / front-end reimbursement experience, including insurance verification (deductibles, out-of-pocket, coverage levels) and benefit investigation processes

Nice To Haves

Knowledge of Prior Authorization and Appeal Processes
Knowledge of Medical Billing (J-codes, HCPCS codes) and experience working with pharmacy vs. medical benefits
Familiarity with HUB Services (patient onboarding, case management)

Responsibilities

Lead daily operations by providing real-time support to frontline staff, addressing escalated issues and complex cases from healthcare providers and patients
Monitor quality and accuracy by reviewing telephone calls and case documentation to ensure team output meets established standards
Track and manage performance against established KPIs and service level expectations at both the individual and team level
Coach and develop staff through regular feedback sessions, one-on-one coaching, and cross-training initiatives
Collaborate cross-functionally with internal departments and external business partners to support ongoing reimbursement activities and quality improvement efforts
Administer policies consistently and fairly in alignment with company and local business unit standards
Other duties may be assigned as needed to meet Company goals