Operations Supervisor

DIME Beauty Co LLC•Draper, UT

About The Position

The Operations Supervisor is responsible for the daily execution and stability of operations while managing hourly employees. This role owns operational outcomes across fulfillment, inventory, and logistics functions, including oversight of operational execution across multiple fulfillment channels, ensuring performance targets for productivity, accuracy, service levels, and safety are consistently met. The Operations Supervisor directs daily operations, resolves challenges, and drives execution to achieve performance objectives, exercising independent judgment in workflow planning, decision-making, and workforce supervision. This role supports strategic distribution of work and order allocation strategies across multiple channels to optimize throughput and operational efficiency. The role includes collaboration with other supervisors to maintain comprehensive operational coverage and a unified approach, ensuring that team development, training practices, and process execution remain consistent across the operation. The rate for this position is $50,000-$55,000/year, depending on experience. This is a salaried, exempt position with work requirements driven by operational demand. The role requires flexibility, preparation, and proactive planning to support operational readiness without adhering to a fixed schedule.

Requirements

Managing hourly employees
Owning operational outcomes across fulfillment, inventory, and logistics functions
Oversight of operational execution across multiple fulfillment channels
Ensuring performance targets for productivity, accuracy, service levels, and safety are consistently met
Directing daily operations
Resolving challenges
Driving execution to achieve performance objectives
Exercising independent judgment in workflow planning, decision-making, and workforce supervision
Supporting strategic distribution of work and order allocation strategies across multiple channels to optimize throughput and operational efficiency
Collaboration with other supervisors to maintain comprehensive operational coverage and a unified approach
Ensuring team development, training practices, and process execution remain consistent across the operation
Experience with carrier communications and scheduling
Developing, maintaining, and enforcing Standard Operating Procedures (SOPs)
Creating, updating, and managing visual aids (process maps, work instructions, signage, and job aids)
Owning and managing daily operational KPIs (productivity, labor efficiency, throughput, order accuracy, execution quality, service-level adherence, on-time performance, inventory accuracy and variance resolution, workforce effectiveness and readiness, issue resolution)
Reviewing and analyzing operational data
Providing operational reporting and performance insights to the Operations Manager
Monitoring performance across fulfillment channels
Evaluating order allocation effectiveness
Interviewing, selecting, onboarding, and training employees
Assigning work, setting schedules, and allocating labor
Evaluating employee productivity and performance
Conducting audits and providing training
Addressing employee concerns, performance issues, and disciplinary matters
Tracking and monitoring employee attendance
Supporting team time-off management
Planning and organizing daily work
Determining appropriate work techniques, operational methods, and workflow sequencing
Allocating resources
Identifying equipment, tools, and material requirements
Strategically distributing work
Developing and executing order allocation strategies
Supporting product life cycle management
Ensuring compliance with legal, regulatory, and internal policy requirements
Enforcing safety measures
Identifying operational risks and implementing preventative controls
Partnering with the Operations Manager
Presenting escalated issues with analysis, ownership, and recommended solutions
Ensuring supervisory coverage across all operational business hours
Flexibility, preparation, and proactive planning to support operational readiness
Punctuality, preparedness, and professional presence

Responsibilities

Execute daily operational plans and ensure alignment with established performance targets.
Monitor operational performance and adjust labor, priorities, and workflows as conditions change.
Identify performance gaps or disruptions and independently develop and implement corrective action plans.
Assume responsibility for assigned operational duties of colleagues during periods of absence to safeguard continuity of operations.
Maintain operational stability, execution discipline, and consistent service delivery.
Oversee operational execution across multiple fulfillment channels, ensuring coordinated workflows, clear handoffs, and consistent performance standards across all channels.
Manage carrier communications and scheduling to support outbound volume, service-level commitments, and on-time shipment execution.
Develop, maintain, and enforce Standard Operating Procedures (SOPs) to ensure consistent execution of operational processes across teams and fulfillment channels.
Create, update, and manage visual aids (process maps, work instructions, signage, and job aids) to support training, execution accuracy, and operational clarity on the floor.
Own and manage daily operational KPIs, encompassing productivity and labor efficiency, throughput, order accuracy, execution quality, service-level adherence, on-time performance, inventory accuracy and variance resolution, workforce effectiveness and readiness, and issue resolution to maintain operational stability.
Review and analyze operational data beyond clerical reporting to identify trends, risks, and improvement opportunities.
Provide clear, timely operational reporting and performance insights to the Operations Manager.
Monitor performance across fulfillment channels and evaluate order allocation effectiveness to ensure balanced capacity utilization and service performance.
Interview, select, onboard, and train employees in alignment with operational needs and performance standards.
Assign work, set schedules, and allocate labor based on workload, order complexity, and business priorities.
Evaluate employee productivity and performance, including regular one-on-one meetings and formal reviews, focusing on consistent performance relative to team standards, adherence to company behaviors, and individual development.
Conduct audits and provide training to ensure employees meet operational standards, maintain departmental compliance, and execute processes in alignment with operational expectations.
Address employee concerns, performance issues, and disciplinary matters in accordance with department or company policy.
Lead by example, setting expectations for professionalism, preparedness, and accountability.
Track and monitor employee attendance, ensuring accurate reporting, trend awareness, and timely corrective action as needed.
Support team time-off management by balancing employee requests with operational coverage requirements and business demand.
Plan and organize daily work to ensure efficient use of labor, equipment, and materials.
Determine appropriate work techniques, operational methods, and workflow sequencing.
Allocate resources to optimize throughput, accuracy, and efficiency.
Identify equipment, tools, and material requirements necessary to support operational demand.
Strategically distribute work across teams and fulfillment channels based on capacity, priority, and service-level commitments.
Develop and execute order allocation strategies to balance volume, labor availability, and channel-specific requirements.
Support product life cycle management by aligning operational processes with product introductions, transitions, and product phase-out initiatives.
Ensure daily operations comply with legal, regulatory, and internal policy requirements.
Enforce safety measures across the operation.
Identify operational risks and implement preventative controls to minimize disruption and loss.
Partner with the Operations Manager to align daily execution with broader operational objectives.
Utilize management as a resource for strategic guidance, alignment, and escalation where needed.
Present escalated issues with analysis, ownership, and recommended solutions.
Ensure supervisory coverage across all operational business hours, either through their own presence or in coordination with other supervisors when applicable.
Anticipate workload, preparation requirements, and operational readiness, and plan their workday accordingly, rather than adhering to a fixed start or end time.
Lead by example. Consistent punctuality, preparedness, and professional presence are essential, as this role sets the standard for execution discipline and accountability across the operation.